NEKA NELSON

• Use high resolution photographs provided by virtual
  imagery and advanced video technology to collaborate
  with onsite vendors to identify damages and write a
  damage estimate from a virtual setting
• Utilized numerous departments such as Subrogation,
  Contents, Special Investigation unit, Litigation and
  Underwriting based on claim needs.
• create estimates based on any medium provided.
• handled and reconciled large loss claim start to finish.
• utilize Xactimate to write comparable estimates to review along side of contractor estimates.

• provided leadership and training to in office team members.
• Provided remarkable customer service experience by listening and communicating professionally with empathy.
• Upheld excellent time management and organization to
  meet dead lines.
• Reviewed claim for reported cause of loss and sent field
  assignment to conduct inspection. Once inspection had
  been performed reviewed field inspection finding as well
  as policy to establish if coverage was available for loss.
• Dictated denial if damage found was not covered under
  policy citing specific policy language outlining and
  detailing exclusion.
• Frequent communication with contractors or public
  adjuster to review and reconcile estimate discrepancies
  in Xactimate.
• Conduct a detailed review of the property and write an
  estimate to capture the extent of the damages
• Use high resolution photographs provided by virtual
  imagery and advanced video technology to collaborate
  with onsite vendors to identify damages and write a
  damage estimate from a virtual setting.

• Review and resolve complex mitigation supplements and
  final invoices in a timely manor.
  •Demonstrate proficiency with source removal,
  decontamination, mitigation, containment, ventilation,
  contents and deodorization techniques.
  •Prompt and professional claim service on all assigned
  claims with little to no direction or oversight.
  •Reviewed claim for reported cause of loss and sent field
  assignment to conduct inspection. Once inspection had
  been performed reviewed field inspection finding as well
  as policy to establish if coverage was available for loss.
  •Dictated denial if damage found was not covered under
  policy citing specific policy language outlining and
  detailing exclusion.
  •Maintained accurate claim file at all times based on
  conversations, documentation provided, and site
  inspections performed.
  •Utilized numerous departments such as Subrogation,
  Contents, Special Investigation unit, Litigation and
  Underwriting based on claim needs.
  • Performed ISO search for any prior claims.
  Handled complex ALE (Additional Living Expenses) as
  warranted/needed.

• Prompt and professional claim service on all assigned claims with little to no direction or oversight
• Reviewed claim for reported cause of loss and sent field assignment to conduct inspection
• Once inspection had been preformed reviewed field adjuster findings as well as policy to establish and determine is coverage was warranted for the loss
• Dictated denial of damage found was not covered
• Maintained accurate and concise claim files at all times that were in align with conversations, documentation provided and site inspections performed
• Utilized departments such as Subrogation, Contents, Special Investigation Unit,
• Litigation and Underwriting
• Preformed ISO search for prior claims
• Communicated with contractors pr public adjusters to review and reconcile estimates discrepancies
• Collaborated estimates and supplements in Xactimate and Xactanalysis
• Provided outstanding costumer service
• Handled DOI complaints
• 
  

Review and resolve complex mitigation supplements and
final invoices in a timely manor.

•Demonstrate proficiency with source removal,
decontamination, mitigation, containment, ventilation,
contents and deodorization techniques.

•Prompt and professional claim service on all assigned
claims with little to no direction or oversight.

•Reviewed claim for reported cause of loss and sent field
assignment to conduct inspection. Once inspection had
been performed reviewed field inspection finding as well
as policy to establish if coverage was available for loss.

•Dictated denial if damage found was not covered under
policy citing specific policy language outlining and
detailing exclusion.

•Maintained accurate claim file at all times based on
conversations, documentation provided, and site
inspections performed.

•Utilized numerous departments such as Subrogation,
Contents, Special Investigation unit, Litigation and
Underwriting based on claim needs.

• Performed ISO search for any prior claims.
Handled complex ALE (Additional Living Expenses) as
warranted/needed.

•Settlement authority of $30,000.00 authorized by
management for demonstrated ability at making sound
claim decisions.

•Frequent communication with contractors or public
adjuster to review and reconcile estimate discrepancies
in Xactimate.

•Provided remarkable customer service experience by
listening and communicating professionally with
empathy.

•Upheld excellent time management and organization to
meet dead lines.

• Handled DOI (Department of insurance) complaints.

claims with little to no direction or oversight.
Reviewed claim for reported cause of loss and sent field
assignment to conduct inspection. Once inspection had
been performed reviewed field inspection finding as well
as policy to establish if coverage was available for loss.

•Dictated denial if damage found was not covered under
policy citing specific policy language outlining and
detailing exclusion.

•Maintained accurate claim file at all times based on
conversations, documentation provided, and site
inspections performed.

•Utilized numerous departments such as Subrogation,
Contents, Special Investigation unit, Litigation and
Underwriting based on claim needs.

• Performed ISO search for any prior claims.
Frequent communication with contractors or public
adjuster to review and reconcile estimate discrepancies
in Xactimate.

•Provided remarkable customer service experience by
listening and communicating professionally with
empathy.

•Upheld excellent time management and organization to
meet dead lines.

• Handled DOI (Department of insurance) complaints.

• Perform any other job duties as assigned.

• Review and resolve complex mitigation supplements and
  final invoices in a timely manor.

•Demonstrate proficiency with source removal,
decontamination, mitigation, containment, ventilation,
contents and deodorization techniques.

•Prompt and professional claim service on all assigned
claims with little to no direction or oversight.

•Reviewed claim for reported cause of loss and sent field
assignment to conduct inspection. Once inspection had
been performed reviewed field inspection finding as well
as policy to establish if coverage was available for loss.

•Dictated denial if damage found was not covered under
policy citing specific policy language outlining and
detailing exclusion.

•Maintained accurate claim file at all times based on
conversations, documentation provided, and site
inspections performed.

•Utilized numerous departments such as Subrogation,
Contents, Special Investigation unit, Litigation and
Underwriting based on claim needs.

• Performed ISO search for any prior claims.
Handled complex ALE (Additional Living Expenses) as
warranted/needed.

•Settlement authority of $30,000.00 authorized by
management for demonstrated ability at making sound
claim decisions.

•Frequent communication with contractors or public
adjuster to review and reconcile estimate discrepancies
in Xactimate.

•Provided remarkable customer service experience by
listening and communicating professionally with
empathy.

•Upheld excellent time management and organization to
meet dead lines.

• Handled DOI (Department of insurance) complaints.

• Assisted the Claim Manager with the preparation of periodic claim file audits of the
• Claims Adjusters including file selection and completions of the results of the audit
• Took phone calls, did paper work and typed appropriate documents
• Performed basic clerical and administrative tasks.