Nekane Regan
Tempe,Arizona
Summary
Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Talented Server bringing skills in order, payment processing and upselling. Stays current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Accomplished Real Estate Agent skilled at evaluating and marketing investment properties through large scale open houses. Expertly analyzes comparable property, short sale and foreclosure statistics to realize clients' best possible financial return. Well-developed network of real estate professionals, mortgage lenders and inspectors.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bartender, Server
The Improv
02.2022 - 08.2025
- Utilized strong salesmanship skills to upsell drinks and appetizers.
- Mixed and served alcoholic and non-alcoholic beverages according to established recipes.
- Arranged bottles and glasses to create attractive displays.
- Identified potential issues related to intoxication levels among customers and took appropriate action when necessary.
- Performed all cleaning duties before, during and after shift including sanitizing bar surfaces.
- Handled guest complaints promptly, contacting supervisor immediately for assistance with escalated issues.
- Handled cash drawer accurately throughout shift including opening and closing out register each day.
- Trained new staff on proper bartending techniques including mixing drinks, pouring beer, stocking liquor shelves and handling cash transactions.
- Maintained understanding of menu items to answer patron questions regarding food, drinks, and preparation methods.
- Checked customer identification to verify age requirements for alcohol purchases.
- Ensured compliance with health and safety regulations in the preparation and serving of food and drinks.
- Displayed and retained extensive knowledge of liquor, wine, and beer.
- Focused on learning new skills and staying updated with industry changes.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
Bartender, Server
The Henry
08.2020 - 06.2021
- Experienced Bartender, Server, and private event server
- Displayed and retained extensive knowledge of liquor, wine, and beer.
- Utilized problem solving skills to resolve customer complaints in a courteous manner.
- Developed strong working relationships with customers and staff.
- Assisted customers with drink menu selections based on their individual tastes and preferences.
- Collected money for drinks served.
- Suggested additional items to customers to increase bar sales.
- Checked customer identification to verify age requirements for alcohol purchases.
- Prepared beverages and cocktails according to mixing and presentation standards and recipes.
- Effectively managed large parties by providing efficient, attentive service while ensuring accuracy with orders.
- Checked on guests to verify satisfaction with each course.
- Greeted and accommodated guests, building positive experience from first interaction.
Banquet Captain, Bartender, Server
Culinary Dropout
09.2014 - 06.2020
- Provides the highest level of customer service
- Supervised and trained banquet staff in providing exemplary customer service.
- Monitored quality control throughout the duration of the event.
- Examined trays to ensure that contained required items.
- Developed and implemented strategies to ensure efficient operations of banquets.
- Totaled checks, presented to customers, and accepted payments for services.
- Provided excellent customer service to ensure satisfaction with each order.
- Loaded trays with accessories such as eating utensils, napkins, or condiments.
- Stocked service stations with items such as ice, napkins, or straws.
- Delivered food items quickly after preparation, ensuring that customer orders were accurate and complete.
- Successfully handled large banquet orders with minimal errors.
- Organized buffet tables ensuring uniform presentation of food items while adhering to health regulations.
- Inspected equipment before use to ensure proper functioning condition prior to start of event.
- Managed the set up and breakdown of banquet events according to established guidelines.
- Crafted specialty cocktails according to customer specifications.
- Monitored intake of alcohol by guests and prohibited sale of alcohol to intoxicated individuals.
- Collaborated with manager to contribute to daily, holiday, and themed drink menus.
- Prepared beverages and cocktails according to mixing and presentation standards and recipes.
- Effectively managed large parties by providing efficient, attentive service while ensuring accuracy with orders.
- Described ingredients and cooking methods to explain preparation of various food items.
Server
The Global Ambassador
08.2025 - Current
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed multiple tables efficiently, ensuring timely order delivery and accurate billing.
- Trained new staff on menu items, service standards, and operational procedures.
- Collaborated with kitchen staff to ensure seamless communication between front and back of house.
- Resolved customer complaints promptly, maintaining a positive dining experience for guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team, and business needs while avoiding delays or errors.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction reviews.
- Upheld strict regulations for safe alcohol service and food safety.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
Education
Licensed Realtor - Real Estate Sales
The Forum Real Estate
Gilbert06.2021
Business Communications
Mesa Community College
Mesa, Arizona01.2016
High School Diploma - US
Westwood High School
Mesa, Arizona01.2013
Skills
- Fluent in three languages
- Tending bar for nine years
- Educated on liquor, beer, and wine knowledge
- Excellent Communication Skills
- Classic cocktails
- Food Service
- Memory retention
- Sales expertise
- Menu Memorization
- Attention to Detail
Certification
REALTOR, Arizona, 06/2021
Timeline
Server
The Global Ambassador
08.2025 - Current
Bartender, Server
The Improv
02.2022 - 08.2025
Bartender, Server
The Henry
08.2020 - 06.2021
Banquet Captain, Bartender, Server
Culinary Dropout
09.2014 - 06.2020
Business Communications
Mesa Community College
High School Diploma - US
Westwood High School
Licensed Realtor - Real Estate Sales
The Forum Real Estate