NeKayla Biggs

Organizational Defense Travel Administrator (ODTA) Defense Travel System (DTS)

• Creates & maintains organizations, routing lists, groups & personal profile data at an appropriate level
• Reviews travel documents prior to approval
• Provides training to DTS users/travelers
• Provides DTS functional support to users
• Educates staff on best practices for sustainable business travel, contributing to company-wide sustainability initiatives

Finance Defense Travel Administrator (FDTA)

• Has funds control responsibility within DTS & is responsible for managing lines of accounting & budgets
• Ensures that all financial information remains accurate
• Complies with all local financial policies & procedures for monitoring funds

Budget

• Review, edits, and consolidates annual appropriations budget estimates for assigned organizations and programs into a single programmatic budget request
• Analyzes and recommends the most effective methods of funding activities and operations related to base operations support and mission’s requirements related to detainee operational sustainment
• Uses the General Fund Enterprise Business System (GFEBS) and the Global Combat Support System-Army (GCSS-A) to examine reports and analyzes data to determine system deficiencies
• Facilitated cross-department communication to ensure consistent understanding of budgetary goals and constraints.

• Screening potential tenants through background checks, and rental history verification
• Handling lease agreements, including negotiating terms and ensuring compliance with local rental laws
• Collecting rent payments and enforcing lease terms, including late fees
• Addressing tenant complaints and maintenance requests promptly
• Conducting move-in and move-out inspections and handling security deposit refunds
• Coordinating repairs and maintenance for the property, including routine upkeep and emergency repairs
• Hiring and supervising maintenance staff or contractors Scheduling regular property inspections to identify any maintenance issues or safety concerns
• Developing and implementing preventative maintenance plans to keep the property in good condition
• Setting and adjusting rental rates based on market trends and property performance
• Creating and managing budgets for the property, including operating expenses and capital improvements
• Keeping detailed financial records, including rent payments, expenses, and invoices
• Providing financial reports to property owner
• Staying up to date with landlord-tenant laws and regulations
• Ensuring that the property is in compliance with all relevant building codes and safety regulations
• Ensuring evictions are handled in accordance with local laws and regulations
• Maintaining accurate records of tenant information, leases, and maintenance activities
• Handling lease renewals and lease terminations
• Responding to inquiries from tenants, property owner, and prospective tenants Implementing strategies to enhance tenant satisfaction and retention, such as organizing community events or implementing amenities
• Addressing tenant concerns promptly and professionally to maintain positive relationships

• Develops an integrated financial planning and reporting process that involves both long-range plans and the annual budget as a segment of those plans
• Executing day-to-day ledger maintenance and related operations for the classification and other recording of financial transactions
• Analyzing the results and interpreting the effects of transactions upon the financial resources of the organization
• Applying accounting concepts to solve problems, render advice, or to meet other needs of management
• Managing the total accounting program, including supervision of subordinate accountants, accounting technicians, voucher examiners, payroll clerks, and other similar supporting personnel
• Worked with the accounting system General Fund Enterprise Business System (GFEBS) and Defense Travel System (DTS) to process rejects, reconcile, and maintain Line of Accounting (LOA) and budgets
• Confidently partnered with department heads and program managers to craft annual budgets that align with the organization's goals, priorities, and financial resources
• This entails expertly analyzing historical data, forecasting future expenses and opportunities, and strategically identifying areas for cost savings or investment
• Ensures unwavering compliance with budgetary regulations, legal requirements, and funding restrictions that govern base operations
• Maintains precise and accurate financial records, tracking expenditures, and adhering to reporting obligations is the key to demonstrating an unwavering sense of accountability and transparency.

• Performed or advised on work in various phases or systems of budget administration
• Analyzed and made recommendations on cost and benefits of alternative methods of financial management of an organization's programs and administrative operations
• Performed a variety of fiscal, accounting, or financial management duties and responsibilities
• Performed a variety of analytical, technical, and administrative work for programs and support activities
• Developed, make determinations, and interpret budgetary policies and practices
• Provided advice on effective and efficient methods for the acquisition and use of funds to support the organization's programs and activities.

• Provided exceptional customer service to active-duty military, reservist, retirees, contractors civilians, and their families
• Demonstrated the ability to clearly and effectively communicate and articulate information to customers and coworkers
• Received and reviewed incoming/outgoing correspondence related to patient travel, patient billing and employee payroll
• Used automated financial management systems to examine, verify, maintain, and reconcile accounts and accounting data
• Worked with the accounting system General Fund Enterprise Business System (GFEBS) and Defense Travel System (DTS) to process rejects, reconcile, and maintain Line of Accounting (LOA) and budgets
• Applied and followed financial regulations, policies, and procedures in the maintenance of audit-ready financial records
• Identified problems and recommended solutions for projects related to financial management
• Supported the travel section and assists travelers within DTS and Citi Bank Government Travel Card (GTC/GTCC) with processing and reviewing travel request, authorizations, and vouchers
• Supported the management of over 280 government travel card accounts for accuracy and compliance with policy and procedures while identifying any misuse or abuse and reporting attempts to defraud the U.S Government to supervisors
• Maintained spreadsheet for GTCC to ensure all hospital staff have a current Program & Policies – Travel Card Program (Travel Card 101) certificate on file for audit purposes
• Used programs such as: Composite Health Care System (CHCS), Armed Forces Health Longitude Technology Application (AHLTA), Defense Travel System (DTS), CITI Manager, General Fund Enterprise Business System GFEBS, ADVANA, ATAAPS, DCPS, Defense Finance and Accounting Service (DFAS), DMHRSi, ABACUS, CRS, Pay.gov, DMLSS and Microsoft Office suites i.e., Word Excel Outlook
• Acted as a consultant to management and staff, providing guidance and recommendations based on expertise in regulations
• Stayed up to date with the latest regulations
• Ensured that management and personnel are well-informed about any updates or changes
• Additionally, provided clear guidance on how these changes may impact personnel actions or decisions
• Provided guidance to management on various personnel regulations, including Joint Travel Regulations (JTR), staffing guides, operating manuals, and other relevant regulations, ensuring compliance, efficiency, and fairness in organizational practices
• Worked closely with the management team to gain a deep understanding of the organization's staffing needs, both current and future
• Discussing staffing plans, organizational goals, and departmental requirements to develop a crystal-clear understanding of the positions that need to be filled
• Maintained impartiality and refrain from expressing personal opinions or influencing the panel's decisions
• Observed and provided valuable feedback based on my observations, ensuring a fair and unbiased selection process.

• Assisted and monitored over 300 local hospital staff with travel needs using the Defense Travel System (DTS)
• Ensured travel request were compiled in compliance with Department of Defense (DoD), Federal and local regulations
• Created and maintained traveler profiles and routing lists
• Provided guidance to travelers to resolve DTS authorization and voucher related issues
• Notified and assisted travelers with timely submissions of authorizations and vouchers
• Assisted travelers with identifying discrepancies by reconciling vouchers
• Verified all employees obtained a government travel credit card and were aware of rules and regulations concerning usage
• Researched and notified the command of any attempts to defraud the United States
• Government: Created DTS training course material and facilitated course training
• Generated Request/Authorization orders for Department of Defense civilians for Permanent Duty or Temporary Change of Station Travel
• Accounting: Provided account maintenance, accounting support, technical information and guidance on accounting systems, policies, and procedures
• Examined, verify, maintain, and reconcile NHGB accounts and accounting data
• Prepared and analyze NHGB accounting reports
• Provided technical information of accounting systems, standard accounting codes, classifications, and terminology with the ability to apply information to various accounting methods Examined documents for accuracy and adequacy of documentation compliance with regulations
• Completed and review audits such as the Tri-Annual Audit and provide Key Supporting Documents (KSDs) in a timely manner
• Ensured KSDs notate any corrective actions needed, show improvement strategies or that no errors were found.

• Assisted with the formulation of budget and estimates to support plans, programs and activities
• Reviewed and evaluated budget requests, control and reporting of obligations and expenditures
• Assisted with determination and interpretation of budgetary policies and procedures
• Researched, interpreted, and provided standard organizational budgetary, accounting, and financial administrative procedures, practices and regulations
• Located and researched guides regarding accounting, budgetary and financial information and prepared summaries for use by managers
• Applied analytical techniques to accounting research that contributed to the cost-effective use of funds to assure funds are not over or under obligation and are spent in a timely manner

-Managers’ Internal Control Program (MICP):

• Compiled, reviewed, and submitted the Statement of Assurance (SOA) for the components of the MICP to satisfy the internal control assessment and reporting requirements for the Internal Controls over Non-financial Operations (ICONO), Internal Controls over Financial Reporting (ICOFR) and Internal Control over Financial Systems (ICOFS)

- Defense Medical Human Resource System Internet (DMHRSi):

• Provided check in and out personal documentation and verbal guidance to users on the proper reporting of man-hours, timecard errors, rejections by using Project Number 1002128 and Task Data i.e., EBBA – Director of Resource Management (DRM), EBAA- Command Suite, and FDGA – PCS, in DMHRSi

- Medical Expense and Performance Reporting System (MEPRS):

• Created and used spreadsheets to perform analysis for accounting on resulting data for individuals reporting excessive hours which may involve numerous accounts and may or may not be accurate; incorrect demographic data elements flowing from the personnel record; mismatched data; issues with reported man-hours to workload; and timecard compliancy Reviewed, interpreted, and maintained current regulations, directives, manuals, bulletins i.e., Defense Health Agency-Procedures Manual (DHA-PM) Vol 1 & 2, JTR, GOVCC Guidelines, GFEBS, Internal Policies

• Assisted and monitored over 300 local hospital staff with travel needs using the Defense Travel System (DTS)
• Ensured travel request were compiled in compliance with Department of Defense (DoD), Federal and local regulations
• Created and maintained traveler profiles and routing lists
• Provided guidance to travelers to resolve DTS authorization and voucher related issues
• Notified and assisted travelers with timely submissions of authorizations and vouchers
• Assisted travelers with identifying discrepancies by reconciling vouchers
• Verified all employees obtained a government travel credit card and were aware of rules and regulations concerning usage
• Researched and notified the command of any attempts to defraud the United States
• Government: Created DTS training course material and facilitated course training
• Generated Request/Authorization orders for Department of Defense civilians for Permanent Duty or Temporary Change of Station Travel
• Accounting: Provided account maintenance, accounting support, technical information and guidance on accounting systems, policies, and procedures
• Examined, verify, maintain, and reconcile NHGB accounts and accounting data
• Prepared and analyze NHGB accounting reports
• Provided technical information of accounting systems, standard accounting codes, classifications, and terminology with the ability to apply information to various accounting methods Examined documents for accuracy and adequacy of documentation compliance with regulations
• Completed and review audits such as the Tri-Annual Audit and provide Key Supporting Documents (KSDs) in a timely manner
• Ensured KSDs notate any corrective actions needed, show improvement strategies or that no errors were found.

• Adjusted and balanced accounts utilizing accepted accounting practices
• Advised customers of balances due, calculated penalties and interest on accounts
• Performed basic forensic accounting to identify fraudulent tax returns and payment discrepancies
• Advised taxpayers of most current IRS policies and procedures
• Provided guidance to leadership in solving customer accounting issues
• Investigated as many as 50 customer accounts queries per day and provided resolution in a timely manner
• Displayed knowledge of various techniques and methods to assess quality of work products and identify process improvement methods to improve work systems
• Managed call center operations by coordinating, and/or providing technical guidance on the activities of a large and complex call center operation
• Scheduled tiered appointments
• Displayed understanding of workflow, timing, and work processes of accounts management
• Displayed strong ability to coordinate and collaborate with internal and external stakeholders in the delivery of customer service via telephone, written correspondence, and electronic media
• Trained new employees quarterly

- Proficiency utilizing the following program systems:

• Integrated Data Retrieval System to arrange installment agreements, adjustments to taxpayer accounts, investigations concerning accounting errors and liens
• Account Management Services to annotate taxpayer accounts, ensuring documentation of actions performed on the account Integrated
• Automatic Technology to verify the identity of taxpayers, route correspondence to taxpayers and issue or stop refund payments
• Fast Tool to schedule taxpayer appointments