Summary
Overview
Work History
Education
Skills
Timeline
Generic

NEKEALLA VALERIO

Tracy,CA

Summary

Experienced Trust and Safety Specialist dedicated to bolstering online security and user satisfaction. Skilled investigation, policy enforcement, and fostering a secure online community through collaborative efforts. Committed to evolving strategies to ensure top-tier trust and safety standards.

Overview

4
4
years of professional experience

Work History

Trust and Safety Operations-Antifraud

OpenSea
04.2022 - 07.2022
  • Partnered with Legal and Product teams to detect and address abusive trends across the platform.
  • Functioned as an Antifraud Subject Matter Expert, delivering training support to International Contractors.
  • Analyzed Copymint Data to streamline operations using AI detection tools.
  • Resolved user-reported issues in Zendesk, handling cases of stolen assets, compromised wallets, and hacked accounts.
  • Conducted in-depth user investigations using backend tools such as Django to maintain platform security and integrity.

Senior Trust and Safety Analyst

Meta (VIA Accenture)
01.2019 - 04.2022
  • Conducted thorough analysis of reported user activities in alignment with Community Operations Guidelines.
  • Facilitated regular collaboration with stakeholders to ensure consistent calibration within safety workflows.
  • Contributed support to Law Enforcement escalations as part of the Fraud and Deception Task Force.
  • Offered constructive feedback aimed at enhancing enforcement strategies and refining workflow processes.
  • Managed and updated policy documentation within the frameworks of Facebook and Instagram workflows to ensure compliance and accuracy.

Office Administrator

Pride Staff
03.2018 - 10.2018
  • Optimized budget management by monitoring expenses, negotiating supplier contracts, and identifying cost-saving opportunities.
  • Improved workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.
  • Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.

Education

Bachelor of Science - Business Administration, Human Resource Management

Western Governors University
Salt Lake City, UT
05.2024

Google Data Analytics Specialization Certification
01.2022

High School Diploma -

Tracy Adult School
Tracy, CA
2021

Skills

  • Policy Adherence
  • Cross-functional Collaboration
  • Conflict Resolution
  • Empathy and User Understanding
  • Continuous Learning and Adaptability

Timeline

Trust and Safety Operations-Antifraud

OpenSea
04.2022 - 07.2022

Senior Trust and Safety Analyst

Meta (VIA Accenture)
01.2019 - 04.2022

Office Administrator

Pride Staff
03.2018 - 10.2018

Bachelor of Science - Business Administration, Human Resource Management

Western Governors University

Google Data Analytics Specialization Certification

High School Diploma -

Tracy Adult School

Similar Profiles

CREATE PROFILE
NEKEALLA VALERIO