Nekebrya Mcgriff
Fort Lauderdale,FL
Summary
Dynamic professional with a proven track record in customer service and sales development, notably at Best Buy. Excelled in building relationships and enhancing customer loyalty through exceptional service and problem-solving skills. Adept at cash handling accuracy and POS system operation, demonstrating a strong blend of interpersonal and technical skills to drive retail success. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level job position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Highly experienced in customer service. known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Associate
Best Buy, Geek Squad
10.2022 - 06.2024
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Engaged in friendly conversation with customer to better uncover individual needs.
Customer Service Cashier
Publix
04.2019 - 09.2023
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Answered questions about store policies and addressed customer concerns.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
Direct Support Professional Caregiver
Res Care Community
02.2019 - 08.2021
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of direct support services.
- Recorded status and duties completed in logbooks for management.
- Assisted patients with self-administered medications.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted clients in achieving personal goals through tailored support in areas such as mobility training, communication skills development, and community integration activities.
Retail Sales Associate
Burlington Coat Factoy
10.2017 - 08.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Host/Server Assistant
Bahama Breeze
05.2017 - 01.2019
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Took initial drink orders and relayed information to wait or bar staff.
Education
No Degree - Over40 College Credits
Valdosta State University
Valdosta, GAHigh School Diploma -
Blanche Ely High
Pompano Beach, FL06-2017
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Goal-Oriented
- Relationship Building
- Flexible Schedule
- Verbal/written communication
- Cash Handling Accuracy
- Client Service
- POS System Operation
- Meeting deadlines
- Sales Development
- Contact follow-up
- Honest and Dependable
- Strong Communication and Interpersonal Skills
Accomplishments
- Awarded “Employee of the Month” in 2022
- Brought in 4 new customers.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
Languages
English
Full Professional
Timeline
Sales Associate
Best Buy, Geek Squad
10.2022 - 06.2024
Customer Service Cashier
Publix
04.2019 - 09.2023
Direct Support Professional Caregiver
Res Care Community
02.2019 - 08.2021
Retail Sales Associate
Burlington Coat Factoy
10.2017 - 08.2019
Host/Server Assistant
Bahama Breeze
05.2017 - 01.2019
No Degree - Over40 College Credits
Valdosta State University
High School Diploma -
Blanche Ely High
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