Nekeda Lynch
Dorchester,USA
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices
Overview
8
8
years of professional experience
Work History
Patient Service Admin Coordinator
Fenway Health
09.2024 - Current
- Entered data, generated reports, and produced tracking documents.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
- Increased client satisfaction by facilitating clear and consistent communication between project teams and stakeholders.
- Boosted team morale and productivity by organizing team-building activities and maintaining open-door policy for feedback and concerns.
- Process over 100 faxes for 4 floors for medical records.
Practice Assistant I - Radiology
Brigham and Women's Hospital
04.2023 - 05.2024
- Performs all secretarial and receptionist functions necessary for the complete and efficient management of patients through the ambulatory facility, including the acquisition of necessary patient-care and records
- Using the Department of Radiology's service expectation standards for greeting and appropriate telephone etiquette, answers all incoming telephone lines in a timely fashion
- Adheres to divisional and departmental service standards related to telephone access to ensure that patients, referring physicians, and other customers can easily access the Practice by telephone
- As centralized Department of Radiology staff will be cross trained within all Dept
- Of Radiology areas, as needed.
- Streamlined appointment scheduling for increased patient satisfaction and improved time management.
- Contributed to practice growth by providing excellent customer service, resulting in numerous positive reviews and referrals from satisfied patients.
- Made over 60 calls daily to ensure patients were informed about their upcoming appointments, contributing to a higher show rate and enhanced patient satisfaction.
- Efficiently closed out appointments in the system, maintaining accurate records and streamlining end-of-day operations.
Cigna Dental Rep
CIGNA
01.2022 - 04.2023
- Manage the customer service team, coach, and motivate them to provide high-quality service
- Ensure timely and accurate processing of patient demographic, insurance, and account balance information
- Evaluate patients' financial status and establish budget payment plans and report the status of delinquent accounts to the manager.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Responded to the goal of 75 or more callers per day customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
Patient Experience Rep
Boston Children Hospital
01.2020 - 09.2021
- Managed patient encounter and provided positive and effective customer service that supported unit operations
- Collaborated with referring providers and practices and obtained required authorizations to compile patient and staff schedules
- Monitored daily schedule and coordinated flow with clinicians/supervisor.
- Actively participated in staff meetings, contributing ideas for improving overall patient experience at the facility.
- Managed approximately 50 incoming calls, emails and fax per day
- Increased office efficiency by maintaining organized workspaces, ensuring necessary supplies were available for daily operations, and updating documentation as needed.
- Managed a high volume of incoming calls efficiently while maintaining accuracy in data entry and documentation.
Technical Trainer
Simplisafe
06.2017 - 01.2020
- Assisted an average of 75 customers each day with finding specialized items and hardware
- Trained customers on new phone setup and installation for existing and new accounts
- Provided recommendations for custom projects via chat support and email support.
- Optimized learning experiences by incorporating a variety of multimedia tools, including video tutorials and interactive simulations.
- Delivered train-the-trainer sessions to empower internal subject matter experts to lead future training initiatives.
- Compiled IT training and assessment resources based on understanding of technical processes and skills-development needs.
Education
Bachelor of Science - Nursing
Massachusetts College of Pharmacy And Health Sciences
Boston, MA05-2029
Bachelor of Arts - Criminal Justice
Endicott College
Boston, MA05.2021
High School Diploma -
Jeremiah E Burke High School
Dorchester, MA06.2015
Skills
- Relationship building
- Data entry
- Multitasking and organization
- Work Planning and Prioritization
- Data analysis capabilities
- Effective time management
- Curriculum development expertise
- Conflict resolution strategies
- MS office
- Team leadership
- Customer service
- Time management
Contact
Dorchester, USA 02125
Education
Boston, MA,false,Boston, MA,Boston, MA
Skills
Timeline
Patient Service Admin Coordinator
Fenway Health
09.2024 - Current
Practice Assistant I - Radiology
Brigham and Women's Hospital
04.2023 - 05.2024
Cigna Dental Rep
CIGNA
01.2022 - 04.2023
Patient Experience Rep
Boston Children Hospital
01.2020 - 09.2021
Technical Trainer
Simplisafe
06.2017 - 01.2020
Bachelor of Science - Nursing
Massachusetts College of Pharmacy And Health Sciences
Bachelor of Arts - Criminal Justice
Endicott College
High School Diploma -
Jeremiah E Burke High School
Similar Profiles
Noelle TeganNoelle Tegan
Medical Assistant at Fenway HealthMedical Assistant at Fenway Health
Jonnack Gutierrez HidalgoJonnack Gutierrez Hidalgo
Patient Services Coordinator at Fenway HealthPatient Services Coordinator at Fenway Health
Shea BagtazShea Bagtaz
High Acuity Community Health Worker at Fenway HealthHigh Acuity Community Health Worker at Fenway Health
Odette JacksonOdette Jackson
Licensed Practical Nurse at Fenway HealthLicensed Practical Nurse at Fenway Health
MICHAEL URBATIMICHAEL URBATI
Pharmacy Supply Chain Supervisor at Beth Israel Deaconess Medical CenterPharmacy Supply Chain Supervisor at Beth Israel Deaconess Medical Center