Nekeda Lynch
Dorchester,USA
Summary
Detail-oriented professional with a strong work ethic and dedication to achieving goals. Experienced in developing and maintaining documentation systems, managing calendars, and preparing reports. Proficient in project management principles, business processes, and customer service best practices. Adept at organizing tasks efficiently and ensuring timely completion of projects.
Overview
5
5
years of professional experience
Work History
Patient Service Representative II
Brigham and Women Hospital
04.2025 - 06.2025
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Took copayments and compiled daily financial records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Used epic to schedule appointments.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
Patient Service Admin Coordinator
Fenway Health
09.2024 - 03.2025
- Entered data, generated reports, and produced tracking documents.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
- Increased client satisfaction by facilitating clear and consistent communication between project teams and stakeholders.
- Boosted team morale and productivity by organizing team-building activities and maintaining open-door policy for feedback and concerns.
- Process over 100 faxes for 4 floors for medical records.
Practice Assistant I - Radiology
Brigham and Women's Hospital
04.2023 - 05.2024
- Performs all secretarial and receptionist functions necessary for the complete and efficient management of patients through the ambulatory facility, including the acquisition of necessary patient-care and records
- Using the Department of Radiology's service expectation standards for greeting and appropriate telephone etiquette, answers all incoming telephone lines in a timely fashion
- Adheres to divisional and departmental service standards related to telephone access to ensure that patients, referring physicians, and other customers can easily access the Practice by telephone
- As centralized Department of Radiology staff will be cross trained within all Dept
- Of Radiology areas, as needed.
- Streamlined appointment scheduling for increased patient satisfaction and improved time management.
- Contributed to practice growth by providing excellent customer service, resulting in numerous positive reviews and referrals from satisfied patients.
- Made over 60 calls daily to ensure patients were informed about their upcoming appointments, contributing to a higher show rate and enhanced patient satisfaction.
- Efficiently closed out appointments in the system, maintaining accurate records and streamlining end-of-day operations.
Cigna Dental Rep
CIGNA
01.2022 - 04.2023
- Manage the customer service team, coach, and motivate them to provide high-quality service
- Ensure timely and accurate processing of patient demographic, insurance, and account balance information
- Evaluate patients' financial status and establish budget payment plans and report the status of delinquent accounts to the manager.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Responded to the goal of 75 or more callers per day customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
Patient Experience Rep
Boston Children Hospital
01.2020 - 09.2021
- Managed patient encounter and provided positive and effective customer service that supported unit operations
- Collaborated with referring providers and practices and obtained required authorizations to compile patient and staff schedules
- Monitored daily schedule and coordinated flow with clinicians/supervisor.
- Actively participated in staff meetings, contributing ideas for improving overall patient experience at the facility.
- Managed approximately 50 incoming calls, emails and fax per day
- Increased office efficiency by maintaining organized workspaces, ensuring necessary supplies were available for daily operations, and updating documentation as needed.
- Managed a high volume of incoming calls efficiently while maintaining accuracy in data entry and documentation.
Education
Bachelor of Science - Health Sciences
Massachusetts College of Pharmacy And Health Sciences
Boston, MA05-2029
Associate of Science - Health Science
Bunker Hill Community College
Charlestown, MA05-2027
High School Diploma -
Jeremiah E Burke High School
Dorchester, MA06.2015
Skills
- Insurance verification
- Client support
- Patient confidentiality
- HIPAA compliance
- Insurance verifying
- Customer service
- Office administration
- Patient education
- Medical insurance
- Verbal and written communication
- Scheduling appointments
- Phone etiquette
Skills
Timeline
Patient Service Representative II
Brigham and Women Hospital
04.2025 - 06.2025
Patient Service Admin Coordinator
Fenway Health
09.2024 - 03.2025
Practice Assistant I - Radiology
Brigham and Women's Hospital
04.2023 - 05.2024
Cigna Dental Rep
CIGNA
01.2022 - 04.2023
Patient Experience Rep
Boston Children Hospital
01.2020 - 09.2021
Bachelor of Science - Health Sciences
Massachusetts College of Pharmacy And Health Sciences
Associate of Science - Health Science
Bunker Hill Community College
High School Diploma -
Jeremiah E Burke High School
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