Hi, I’m
Nekeda Rice
Dorchester,USA
Overview
7
years of professional experience
Work History
Brigham and Women's Hospital
Practice Assistant I - Radiology
04.2023 - 05.2024
Job overview
- Performs all secretarial and receptionist functions necessary for the complete and efficient management of patients through the ambulatory facility, including the acquisition of necessary patient-care and records
- Using the Department of Radiology's service expectation standards for greeting and appropriate telephone etiquette, answers all incoming telephone lines in a timely fashion
- Adheres to divisional and departmental service standards related to telephone access to ensure that patients, referring physicians, and other customers can easily access the Practice by telephone
- As centralized Department of Radiology staff will be cross trained within all Dept
- Of Radiology areas, as needed.
- Streamlined appointment scheduling for increased patient satisfaction and improved time management.
- Contributed to practice growth by providing excellent customer service, resulting in numerous positive reviews and referrals from satisfied patients.
CIGNA
Cigna Dental Rep
01.2021 - 02.2023
Job overview
- Manage the customer service team, coach, and motivate them to provide high-quality service
- Ensure timely and accurate processing of patient demographic, insurance, and account balance information
- Evaluate patients' financial status and establish budget payment plans and report the status of delinquent accounts to the manager.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Responded to the goal of 75 or more callers per day customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
Boston Children Hospital
Patient Experience Rep
01.2020 - 09.2022
Job overview
- Managed patient encounter and provided positive and effective customer service that supported unit operations
- Collaborated with referring providers and practices and obtained required authorizations to compile patient and staff schedules
- Monitored daily schedule and coordinated flow with clinicians/supervisor.
- Actively participated in staff meetings, contributing ideas for improving overall patient experience at the facility.
- Managed approximately 50 incoming calls, emails and fax per day
- Increased office efficiency by maintaining organized workspaces, ensuring necessary supplies were available for daily operations, and updating documentation as needed.
Simplisafe
Technical Trainer
06.2017 - 01.2020
Job overview
- Assisted an average of 75 customers each day with finding specialized items and hardware
- Trained customers on new phone setup and installation for existing and new accounts
- Provided recommendations for custom projects via chat support and email support.
- Optimized learning experiences by incorporating a variety of multimedia tools, including video tutorials and interactive simulations.
- Delivered train-the-trainer sessions to empower internal subject matter experts to lead future training initiatives.
- Compiled IT training and assessment resources based on understanding of technical processes and skills-development needs.
Education
Endicott CollegeBeverly, MA
Bachelor of Arts from Criminal Justice
05.2021
University Overview
Jeremiah E Burke High SchoolBoston, MA
High School Diploma
06.2015
University Overview
Skills
- Basic understanding and use of medical terminology
- Basic comprehension of registration and fiscal information
- Basic comprehension of insurance types and referral process
- Understanding of procedures including filing, copying, scanning, printing, and faxing
Summary
Dedicated and experienced medical professional with over 10 years in the healthcare industry, specializing in customer service within a hospital setting. Demonstrated ability to provide exceptional patient care, effectively communicate with diverse teams, and manage high-stress situations with compassion and efficiency. Committed to advancing career as a radiologic technologist with a focus on MRI, CT, and ultrasound within the next five years. Adept at leveraging extensive medical knowledge and strong interpersonal skills to enhance patient experiences and support hospital operations.
Availability
See my work availability
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Timeline
Practice Assistant I - Radiology
Brigham and Women's Hospital
04.2023 - 05.2024
Cigna Dental Rep
CIGNA
01.2021 - 02.2023
Patient Experience Rep
Boston Children Hospital
01.2020 - 09.2022
Technical Trainer
Simplisafe
06.2017 - 01.2020
Endicott College
Bachelor of Arts from Criminal Justice
Jeremiah E Burke High School
High School Diploma
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