Nekee Cotton

• Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
• Modified general education curriculum for special-needs students using various instructional techniques and technologies.
• Delivered effective and differentiated classroom instruction to range of neurodiverse students.
• Taught multiple subjects to students with intellectual or emotional disabilities.
• Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration.
• Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
• Partnered with standard education teachers from across academic departments.
• Facilitated small group instruction to address individual learning needs.
• Improved behavior by modeling positive choices and teaching socially-acceptable options.
• Utilized technology to create meaningful lessons that engage students.

Met or surpassed business targets on regular basis through strategic employee engagement and forward-thinking planning

Applied performance data to evaluate and improve operations, targeted to current business conditions and forecasted needs

• Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
• Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses
• Promoted professional growth and facilitated talent development of each associate to drive performance excellence
• Helped with planning schedules and delegating assignments to meet coverage and service demands
• Assisted team members with delivering friendly, knowledgeable service to every customer by applying proactive monitoring and corrective action strategies
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
• Performed investigations on market flows to identify seasonal trends and forecast consumer needs
• Increased efficiency and team productivity by promoting adherence to operational best practices and company policies
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
• Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience
• Reviewed performance data to monitor and measure productivity, goal progress and activity levels
• Managed scheduling for store shifts to accomplish proper staffing at all times
• Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries
• Performed mandatory audits to ensure compliance in all areas were met
• Handled customer service by dealing with complaints, organizing stock and answering customer questions
• Coached team on effective upselling and cross-selling methods
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
• Walked through store areas throughout the day to identify and proactively resolve issues negatively impacting operations
• Coached over 100 sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings of 77%
• Trained and managed associates in customer service and sales techniques
• Maintained high levels of organization in store by directing customers and replenishing merchandise
• Maintained exceptionally clean, customer-friendly and well-run apparel and non-apparel department
• Completed weekly payroll for 100 employees using Kronos software
• Rotated merchandise and displays to feature new products and promotions
• Assisted Store Manager in meeting standards for customer service and quality
• Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results
• Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability

• Established positive working relationships with colleagues, manager and customers through regular communication and effective anticipation of needs
• Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies
• Entered data, generated reports, and produced tracking documents.
• Participated in workshops and in-service meetings to enhance personal growth and professional development.