Nekeidra McKenzie
Louisville,KY
Summary
To secure a position with a well-established organization that will lead to a long-lasting career. A dynamic self-motivator who utilizes creativity, leadership, and teamwork to design and execute solutions that maximum performance and development. I am also an effective communicator with the ability to create customer relationships that convey value and longevity for both the client and the company.
Overview
21
21
years of professional experience
Work History
Accounts Receivable Rep I
University of Louisville Health
04.2024 - Current
- Research and resolve claim denials or rejections based on work team assignment
- Follow up on calls or emails from Patient Financial Specialists concerning patients requesting advanced assistance with their account
- Key claim detail into secondary payor websites
- Monitor and execute work against the assigned ETM work queues
Gate Agent
Piedmont Airlines
12.2023 - Current
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Processed upgrades and standby requests, maximizing revenue opportunities for the airline while accommodating passenger needs.
- Demonstrated strong knowledge of airline policies and procedures to ensure seamless gate operations.
- Assisted passengers with special needs, ensuring a comfortable and hassle-free travel experience.
Case Manager III
McKesson By RxCrossroads
03.2008 - 04.2023
- Conduct Benefit Investigations for physician office
- Communicate with key medical practice accounts and sales representatives regarding the status of cases
- Designate cases where missing information from the prescriber is an obstacle in moving the case forward to paid therapy and provides this information to the prescribers and Sales Representatives
- Coordinates and schedules weekly conference calls with Sales Representatives to review status of cases
- Act as a partner with pharmaceutical sales representatives in supporting prescriber offices and patients in moving cases to paid therapy as needed within program policies and procedures
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
Billing and Enrollment Specialist
Humana
04.2004 - 01.2008
- Review and process member’s applications, respond to inquiries, and resolve enrollment discrepancies
- Communicated effectively via telephone, email, and in person with prospective customers.
- Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
Education
Bachelor of Science - Business Management
Indiana Wesleyan University
Louisville, KY01.2023
Associates of Science - Business
Indiana Wesleyan University
Louisville, KY01.2012
Skills
- Effective Communicator
- Problem-Solving Skills
- Professionalism
- Mentoring/Training
- Program Implementation
- Strong Attention to Detail
- Multitasking and organization
- Critical thinking
Timeline
Accounts Receivable Rep I
University of Louisville Health
04.2024 - Current
Gate Agent
Piedmont Airlines
12.2023 - Current
Case Manager III
McKesson By RxCrossroads
03.2008 - 04.2023
Billing and Enrollment Specialist
Humana
04.2004 - 01.2008
Bachelor of Science - Business Management
Indiana Wesleyan University
Associates of Science - Business
Indiana Wesleyan University
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