Nekeidra McKenzie
Louisville,KY
Summary
A goal-driven professional eager to join a respected organization where I can build a long-term career. Leveraging creativity, leadership, and teamwork, I design and implement solutions that drive performance and growth. Know for strong communication skills and budling lasting client relationships that add value for both the company and its customers.
Overview
22
22
years of professional experience
Work History
Accounts Receivable Rep I
University of Louisville Health
04.2024 - Current
- Investigate denied claims to identify root causes and recommend corrective actions
- Analysis claim data to identify trends, patterns, and potential issues like coding errors and overpayments
- Collaborated with healthcare professionals, internal staff, patients, and insurance representatives to obtain critical information for claim process resolutions
Gate Agent
Piedmont Airlines
12.2023 - Current
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Processed upgrades and standby requests, maximizing revenue opportunities for the airline while accommodating passenger needs.
- Demonstrated strong knowledge of airline policies and procedures to ensure seamless gate operations.
- Assisted passengers with special needs, ensuring a comfortable and hassle-free travel experience.
Case Manager III
McKesson By RxCrossroads
03.2008 - 04.2023
- Conduct Benefit Investigations for physician office
- Communicate with key medical practice accounts and sales representatives regarding the status of cases
- Designate cases where missing information from the prescriber is an obstacle in moving the case forward to paid therapy and provides this information to the prescribers and Sales Representatives
- Coordinates and schedules weekly conference calls with Sales Representatives to review status of cases
- Act as a partner with pharmaceutical sales representatives in supporting prescriber offices and patients in moving cases to paid therapy as needed within program policies and procedures
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
Billing and Enrollment Specialist
Humana
04.2004 - 01.2008
- Review and process member’s applications, respond to inquiries, and resolve enrollment discrepancies
- Communicated effectively via telephone, email, and in person with prospective customers.
- Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
Education
Bachelor of Science - Business Management
Indiana Wesleyan University
Louisville, KY01.2023
Associates of Science - Business
Indiana Wesleyan University
Louisville, KY01.2012
Skills
- Strong attention to detail and organizational skills
- Excellent communication and customer service abilities
- Ability to analyze data and solve problems independently
- Time management and prioritization
- Adaptability in fast-pace environments
- Professionalism and discretion
Timeline
Accounts Receivable Rep I
University of Louisville Health
04.2024 - Current
Gate Agent
Piedmont Airlines
12.2023 - Current
Case Manager III
McKesson By RxCrossroads
03.2008 - 04.2023
Billing and Enrollment Specialist
Humana
04.2004 - 01.2008
Bachelor of Science - Business Management
Indiana Wesleyan University
Associates of Science - Business
Indiana Wesleyan University