Nekeisha Johnson
Philadelphia,PA
Summary
Flexible and organized professional with several years of experience facilitating busy restaurant environment operation. Customer-driven and highly coordinated managerial staff with collaborative mindset and team orientation. Conscious innovator with consistent focus enhancing employee workplace satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Care Consultant
Dell's Fashion
01.2023 - Current
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Resolved concerns with patience and professionalism, even in high-pressure situations.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by 5% over the last year building strong rapport with customers and recommending appropriate products based on their needs.
Senior Caregiver
Praises JOY AFH LLC
05.2021 - 12.2022
- Delivered personalized care and companionship to seniors in a home care setting, ensuring comfort, dignity, and respect.
- Assisted with activities of daily living (ADLs), including bathing, dressing, grooming, toileting, and mobility support.
- Monitored and recorded vital signs, observed changes in health or behavior, and promptly reported concerns to healthcare professionals.
- Administered medications per physician instructions and nurse delegation guidelines.
- Supported clients with chronic illness management (e.g., diabetes, arthritis), including meal preparation aligned with dietary restrictions.
- Provided emotional support to alleviate feelings of isolation, anxiety, and depression.
- Promoted physical activity and social engagement through gentle exercise and conversation.
Skills
- Nurse Delegation
- Customer Engagement
- Schedule Coordination
- Recruitment
- Restaurant operations management
- Microsoft Office
- Food and safety
- Caregiver expert
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Customer service
Certification
- Pennsylvania Food Safety Essentials Certified-2024
- MedTask Nurse Delegation & First Aid Trained-2022
- CPR certification-2022
References
References available upon request.
Timeline
Customer Care Consultant
Dell's Fashion
01.2023 - Current
Senior Caregiver
Praises JOY AFH LLC
05.2021 - 12.2022
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