Nekeisha Thompson
Union City,GA
Summary
Dynamic professional with a proven track record at the American Red Cross, adept in data management and customer service. Excelled in identifying and resolving data discrepancies, enhancing donor data integrity, and ensuring compliance. Skilled in MS Office and prioritizing tasks, I thrive in team settings, significantly improving operational workflows and quality standards.
Overview
12
12
years of professional experience
Work History
Coordinator II
American Red Cross
10.2012 - 11.2024
Identify and resolve donor data discrepancies and duplicate donor records, including evaluating discrepant information to determine the appropriate resolution.
Contact donors and third parties to resolve donor data issues.
Modify donor and patient records, including applying and removing deferrals to donor records.
Assist in coordinating the workflow of the area, including daily production operations and information requests, to ensure tasks are completed accurately and in a timely manner.
Mitigate regulatory, donor and recipient risks by ensuring team meets all compliance guidelines and timelines and implementing solutions to ensure and improve quality.
Education
High School Diploma -
Leon High School
Tallahassee, Florida05-1997
Skills
- Multitasking and organization
- Customer service
- Data entry 19,000-27,000 k/ph
- Decision-making
- Proficient in MS Office
- Shipping/Receiving
- Inventory
- Document Management
- Attention to detail
- Task prioritization
- Team collaboration
- Verbal and written communication
Timeline
Coordinator II
American Red Cross
10.2012 - 11.2024
High School Diploma -
Leon High School
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