Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Personal Experience
Certification
Timeline
Generic

Nekesh Baraili

Etna,OH

Summary

Hard working individual who can handle long-term challenges and day-to-day operations; as well as being self directed, able to work productively without supervision and under pressure and deadlines. Committed to excellence in all aspects of job performance, including being highly motivated and eager for new challenges. I am one who can educate, assist in reaching goals, and adapt to any environment in a quick professional manner that contributes to outstanding job performance.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Desktop Engineer, L2

AECOM
07.2024 - Current
  • Developed preventative maintenance plans to proactively identify potential system issues before impacting endorsers.
  • Leveraged automation tools to streamline routine tasks such as software deployments, resulting in increased efficiency within the department.
  • Reduced ticket resolution times by creating detailed documentation of common issues and their resolutions for future reference.
  • Utilized monitoring tools to quickly identify potential bottlenecks or vulnerabilities within the network, proactively addressing issues before they escalated.
  • Collaborated with team members to complete complex projects within established timelines.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.

IT Specialist

Gurung Mart
09.2023 - 03.2024


  • Created and maintained detailed documentation for IT procedures, configurations, and troubleshooting systems such as Clover.
  • Monitored and maintained the store's network infrastructure, ensuring reliable connectivity for all store operations.
  • Conducted regular system audits to identify vulnerabilities, weaknesses, or deviations from established policies or procedures.


Data Analyst

RR Express 1 LLC
05.2022 - 07.2023
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Developed active listening skills through major negotiation efforts, ensuring all stakeholder needs and concerns were addressed effectively.
  • Enhanced business efficiency by identifying trends and patterns in complex datasets.
  • Maintained up-to-date knowledge of industry trends and advancements in data analytics, enhancing the adaptability of solutions provided.
  • Optimized SQL queries for faster processing times, increasing overall productivity within the team.

IT Support Specialist

Huntington
05.2021 - 03.2022
  • Managed routine maintenance tasks to ensure optimal performance of IT systems, including patch management, system upgrades, and performance monitoring.
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Delivered onsite technical support for employees.
  • Created and maintained detailed documentation of IT procedures, configurations, and troubleshooting guides to support ongoing operations and knowledge transfer.
  • Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
  • Handled customer inquiries and suggestions courteously and professionally.

Student Intern

Dawson
08.2017 - 03.2018
  • Filed forms, Reviewed resumes, Communication with clients, Developed technical skills.
  • Assisted with day-to-day office operations, including filing, data entry, and managing correspondence to ensure smooth workflow.
  • Responded to phone and email inquiries, providing accurate information and directing queries to the appropriate personnel.
  • Monitored and ordered office supplies to ensure availability and cost-effectiveness.

Education

Associate of Science - Informational Technology

Columbus State Community College

Diploma -

Watkins Memorial HS

Skills

  • Active Directory Management
  • Driver management
  • Remote Desktop Support
  • VPN Configuration
  • Computer and Microsoft Office Skills
  • Microsoft Teams
  • Powerpoint
  • Excel
  • Word
  • Desktop Technical Support
  • Hardware Installation
  • Software configuration
  • Service Now
  • Incident Management
  • BIOS Configuration

Languages

Hindi
Native or Bilingual
Nepali
Native or Bilingual
Urdu
Professional Working

Additional Information

Monish Gurung

Cell # (509)-714-0241


Cheetan Pokhral

Cell # (614)-843-8008

Personal Experience

EtnaSneakers (Own Business)

02/2022 - 03/2023


Experienced sneaker store/retail owner with a strong background in reselling, vendor networking, and business management. Built and nurtured valuable relationships with vendors and customers while handling inventory and day-to-day operations. Skilled in managing data, coordinating travel, and adapting to market trends to drive business success. Demonstrated ability to thrive in a fast-paced environment, with a keen eye for market trends and a commitment to driving business growth.

Certification

  • Freight Broker, RR Express 1 LLC
  • Comptia A+

Timeline

Desktop Engineer, L2

AECOM
07.2024 - Current

IT Specialist

Gurung Mart
09.2023 - 03.2024

Data Analyst

RR Express 1 LLC
05.2022 - 07.2023

IT Support Specialist

Huntington
05.2021 - 03.2022

Student Intern

Dawson
08.2017 - 03.2018

Associate of Science - Informational Technology

Columbus State Community College

Diploma -

Watkins Memorial HS

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Nekesh Baraili