Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Nekesh Baraili

Etna,OH

Summary

Accomplished IT professional with a proven track record of delivering impactful technology solutions. Recognized for fostering collaboration and driving results while adapting to evolving project needs. Expertise in system analysis, project management, and client communication, ensuring reliability and efficiency in every task undertaken.

Overview

8
8
years of professional experience
1
1
Certification

Work History

IT Administrator

AECOM/Infosys
07.2024 - Current
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced vendor relations by consistently maintaining clear communication and promptly addressing concerns.
  • Managed and mentored a team of IT professionals, fostering growth in skills and knowledge.
  • Conducted regular audits of hardware and software assets, identifying areas for improvement or replacement as needed to maintain optimal performance levels within the organization''s infrastructure.
  • Analyzed performance metrics to identify areas for improvement and implement targeted strategies.
  • Increased productivity by providing comprehensive technical training to employees on various hardware and software tools.

Warehouse Worker

Khols Warehouse
09.2022 - 02.2023
  • Trained employees on equipment operation and safety protocols.
  • Collaborated with cross-functional teams to ensure timely coordination of shipments, achieving smoother operations overall.
  • Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Consistently lifted materials weighing as much as 60 pounds.

Customer Support Specialist

Huntington National Bank
06.2021 - 07.2022
  • Managed hardware and software inventory, ensuring timely updates.
  • Enhanced team performance by conducting regular training sessions and offering constructive feedback.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Provided exceptional customer service sensitive matters including financial matters.
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.

Front End Associate

Kroger
08.2017 - 03.2019


  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
  • Coached new team members on service techniques and provided scoring through quality assurance program.
  • Supported representatives in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed.

Small Business Owner

EtnaSneakers
02.2022 - 11.2023
  • Formulated effective negotiation strategies that resulted in significant cost reductions without compromising quality or service levels.
  • Facilitated smooth onboarding processes for new vendors, providing clear guidelines on expectations and procedures for seamless integration into the supply chain network.
  • Facilitated smooth month-end close processes by efficiently reconciling accounts and addressing discrepancies promptly.
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.

Student Intern

Dawson
08.2017 - 02.2018


  • Increased office organization by accurately filing patient records, correspondence.
  • Built professional relationships with colleagues at all levels within the organization, strengthening interpersonal communication skills during the internship experience.

Education

Associate of Arts - Business Management

Columbus State Community College
Columbus

Skills

  • Customer / Client Relations
  • Verbal and written communication strategies
  • Staffing / HR Reviews / Safety
  • Supplier Relationship Management
  • Financial Accountability - all areas
  • IT Skills; Service Now, InTune, Adobe, Photoshop, Lightroom
  • Microsoft Office
  • AutoCAD
  • Adobe
  • Outlook, Teams, Excel, Word, Powerpoint, One Drive, Sharepoint
  • Critical Thinking / Active Listening
  • Analytics
  • Complaint handling
  • Packaging and labeling
  • Inventory and stocking

Languages

English
Native or Bilingual
Nepali
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Full Professional
Telegu
Limited Working
Bengali
Limited Working

Certification

  • Customs Broker License - U.S. Customs and Border Protection.
  • ServiceNow Certified System Administrator – ServiceNow.
  • Microsoft Certified, Windows 10 (MD-100) - Microsoft.
  • Microsoft Certified, Azure Fundamentals - Microsoft Corporation.
  • Google Analytics Individual Qualification (IQ) - Google LLC.

Timeline

IT Administrator

AECOM/Infosys
07.2024 - Current

Warehouse Worker

Khols Warehouse
09.2022 - 02.2023

Small Business Owner

EtnaSneakers
02.2022 - 11.2023

Customer Support Specialist

Huntington National Bank
06.2021 - 07.2022

Front End Associate

Kroger
08.2017 - 03.2019

Student Intern

Dawson
08.2017 - 02.2018

Associate of Arts - Business Management

Columbus State Community College

Similar Profiles

CREATE PROFILE
Nekesh Baraili