Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Nekesha Gardner

Augusta,GA

Summary

Dedicated professional with expertise in customer service, adept at multitasking and effective time management. Committed to delivering exceptional customer experiences that foster loyalty and satisfaction. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Store Manager

Kentucky Fried Chicken
Augusta, GA
05.2018 - Current
  • Managed daily banking activities such as deposits and withdrawals.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Planned special promotions or discounts based on market trends.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Recruited, trained and supervised new employees.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Monitored inventory levels and placed orders to restock shelves.
  • Ensured compliance with safety regulations and company policies.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Trained and mentored associates to teach daily tasks and procedures.

Store Manager

McDonald's
Augusta, GA
11.2005 - 01.2018
  • Managed daily banking activities such as deposits and withdrawals.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Developed strategies to maximize sales and profitability.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Resolved customer complaints in a timely manner.
  • Prepared monthly reports on sales figures, expenses, profits.

Supervisor

T's Burger Joint
Augusta, GA
02.2000 - 03.2004
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Resolved conflicts between employees or customers in a professional manner.
  • Communicated with other shift managers to facilitate continuum of customer service.
  • Directed and led employees and team members on effective operations, methods and procedures.
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Trained new employees on company policies, procedures, and job responsibilities.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Resolved conflicts between staff members in a professional manner.
  • Observed and monitored utilization of equipment.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Helped employees accomplish tasks during peak periods.
  • Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
  • Ensured compliance with health and safety regulations.

Education

Associate Degree In Medical Assistant - Medical Science

Virginia College
Augusta, GA
05-2011

High School Diploma -

George P Butler High School
Augusta, GA
05-2000

Skills

  • Customer service
  • Visual merchandising
  • Inventory management
  • Financial analysis
  • Employee training
  • Sales strategy
  • Goal setting

Accomplishments

  • Store Manager Of The Year
  • Top Sales Performer
  • Successful Team Leadership
  • Accomplishments that demonstrates Increased sales

Certification

  • ServSafe certification for food safety
  • OSHA certification
  • HACCP
  • CFPM
  • CRM(Certified Restaurant Manager)

References

References available upon request.

Timeline

Store Manager

Kentucky Fried Chicken
05.2018 - Current

Store Manager

McDonald's
11.2005 - 01.2018

Supervisor

T's Burger Joint
02.2000 - 03.2004

Associate Degree In Medical Assistant - Medical Science

Virginia College

High School Diploma -

George P Butler High School

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Nekesha Gardner