Summary
Overview
Work History
Education
Skills
Additional Development
Certification
Affiliations
Timeline
Generic

Nekeshia Robinson

Charlotte,NC

Summary

Seeking a challenging position where I can utilize my skills/experience to contribute to the success of a company. Resilient leader seeking to use my thinking skills as a client consultant/advocate/manager. Pursuing a role in which I can use active listening and effective communication.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Claims Team Lead - Liability

Sedgwick
06.2017 - Current
  • Experienced supervisor with a proven track record of managing teams and achieving results
  • Leads a team of examiners, monitor their workloads, provide training, and give direction on files
  • Delegate duties to others within the unit as needed
  • Performs review on claims in compliance with service contract requirement
  • Maintains contact with client on claims
  • Provides support, guidance, leadership, and motivation to promote maximum performance to the examiners
  • Conducts colleague performance discussions
  • Responds to escalation emails
  • Assists with working new claims and updating examiners files
  • Excellent communication skills with internal and external partners
  • Effectively managed client relationships, fostering open communication and collaboration to meet their needs and expectations
  • Led efforts to resolve complex customer issues and escalations ensuring prompt and satisfactory resolution
  • Provided ongoing coaching and mentorship to team members, fostering their professional growth and development
  • Received exceeds expectation on performance reviews
  • Team exceeded clients claim review performance rating
  • Attends client reviews

Litigation Consultant

Sedgwick
04.2015 - 06.2017
  • Processes high exposure general liability claims by gathering information to determine liability exposure, assigns reserve values to claims, making claims payments as necessary and settling claims up to designated authority level
  • Recognized for outstanding job performance for 2010, 2011, and 2013 by the client
  • Recognized for meeting monthly goals
  • Received quarterly award for outstanding job performance within the company
  • Attends Mediations for client
  • Assist Team Leader with specific task when she is out of the office

Claims Examiner

Sedgwick
08.2009 - 04.2015
  • Process general liability claims by gathering information to determine liability exposure in accordance with client’s procedures; assigns reserve values to claims, making claims payments as necessary, and settling claims up to designated authority level
  • Communicate with client on any major changes with claims
  • Communicate regularly with customers to ensure timely and accurate processing of claims

Annuity Analyst

Wells Fargo
10.1995 - 08.2009
  • Handle inbound customer calls from Financial Advisors, Financial Specialists, Sales Assistants, APR and RBO field representatives
  • Accountable for contacting external insurance carriers with the primary duties focused on Variable and Fixed Annuity product lines

Education

Central Piedmont Community College
NC
01.2006

High School Diploma -

Jacksonville Senior High School
01.1992

Skills

  • MS Word
  • MS Outlook
  • Leadership/Management
  • Performance improvement

Additional Development

Client Services Leadership Development Program RISE, 2024

Certification

  • Property & Casualty Adjuster License, Multi Jurisdictional

Affiliations

  • Client servicing & engagement
  • Account Management
  • Customer relations
  • Cusomer service and support
  • Compliance & Quality Assurance
  • Performance Evaluations
  • Insurance claim process
  • Training & Development

Timeline

Claims Team Lead - Liability

Sedgwick
06.2017 - Current

Litigation Consultant

Sedgwick
04.2015 - 06.2017

Claims Examiner

Sedgwick
08.2009 - 04.2015

Annuity Analyst

Wells Fargo
10.1995 - 08.2009

Central Piedmont Community College

High School Diploma -

Jacksonville Senior High School

Similar Profiles

CREATE PROFILE
Nekeshia Robinson