Nekesia Hamilton
Monroe,LA
Summary
Efficient Retail Assistant skilled at connecting with people and promoting products. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Experienced in maintaining stock, setting up promotions and merchandising items.
Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering 7+ years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.
Enthusiastic student with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Data-driven student and well-organized team player offering excellent communication and multitasking abilities. Experience managing and coordinating multiple projects and activities, self-directing and making effective use of resources to meet deadlines with minimal supervision. Diligent, detail-oriented and reliable worker enthusiastic about supporting success.
Experienced professional dedicated to helping patients meet potential to function in society. Possesses excellent social and interpersonal communication skills to encourage patient comfort and relaxation. Skilled at coaching special needs individuals to achieve greater independence and confidence.
Overview
8
8
years of professional experience
Work History
Line Behavior Technician
Family Solutions
11.2023 - Current
- Maintain client confidentiality
- Observe child behaviors to collect data
- Proficient in conducting functional behavior assessments, implementing behavior modification plans, and collecting data to monitor progress
- Works directly with patients and clients to deliver services under the supervision of various types of behavior analysts.
Substitute Teacher
Bright Horizons Family Solutions
12.2021 - 12.2023
- Design and follow a full schedule of activities and discover suitable teaching material
- Balance your teaching between logical and social exercises
- Provide basic care and caregiving activities
- Use a wide range of teaching methods (stories, media, indoor or outdoor games, drawing etc) to enhance the child's abilities
- Evaluate children's performance to make sure they are on the right learning track
- Remain in constant communication with parents and update them on the progress of their children
- Observe children's interactions and promote the spirit of concord
- Identify behavioral problems and determine the right course of action
- Collaborate with other colleagues
- Adhere with teaching standards and safety regulations as established by the official sources
- Assist with hands-on activities to meet the needs and interests of the children
- Communicate daily with parents
- Document and share the important milestones in their child's day
- Keep the classroom safe and clean by following important procedures and guidelines.
Cashier/Sales Associate
Walmart
02.2023 - 11.2023
- Provides a positive customer experience with fair, friendly, and courteous service
- Registers sales on a cash register by scanning items, itemizing and totaling customers' purchases
- Resolves customer issues and answers questions
- Bags purchases if needed
- Stock merchandise according to company's standards on shelves for customers.
Customer Service Representative/Patient Care Coordinator
Quest Diagnostics
06.2021 - 08.2021
- Make and/or receive up to 150 inbound and outbound calls daily, results are measured by number of appointments scheduled
- Achieve monthly performance goals, which includes but is not limited to call volume, appointments scheduled, quality measures, time spent in production
- Adhere to written scripts and standardized processes using excellent verbal communication skills
- Respond to e-mails, IM's and voice mail promptly and professionally
- Conduct work in a manner compliant with company policy and procedures, standards of conduct, and with state and federal rules, regulations, and laws
- May be assigned special projects or other assignments and work tasks to assist the Department Lead, Manager/Supervisor in the operation of the department or other duties as assigned.
Retail Merchandise Associate
TJ Maxx, TJX Companies
09.2019 - 07.2021
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit
- Maintained accurate and attractive merchandise displays to maximize purchases
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise
- Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient
- Followed all company policies, rules and procedures to promote company goals and maintain safety
- Greeted each customer and offer assistance in finding requested items, helping boost customer satisfaction and retention
- Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed
- Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic
- Assisted in ringing up sales at registers and bagging merchandise
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
Cashier/Food Server
Carolina Snow
04.2016 - 06.2018
- Trained new team members in cash register operation, stock procedures and customer service
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness
- Resolved customer complaints and escalated worsening concerns for remediation
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
- Inspected items for damage and obtained replacements for customers
- Worked closely with front-end staff to assist customers
- Wrapped items and bagged purchases properly to prevent merchandise breakage
- Processed all sales transactions accurately and promptly to prevent long customer wait times
- Operated cash register, collected payments and provided accurate change.
Education
Bachelor of Science - Psychology/ Criminal Justice
University Of Louisiana At Monroe
Monroe, LA05.2025
High School Diploma -
Carroll High School
Monroe, LA05.2019
Skills
- Computer operation
- Cash handling
- Customer service
- Merchandising
- Microsoft Word
- Computer literacy
- Sales
- Time management
- Microsoft Powerpoint
- Project planning
- Microsoft Excel
- Retail sales
- Microsoft Office
- Medical scheduling
- Computer skills
- Project management
- Organizational Skills
- Leadership
- Research
- Cashiering
- Communication Skills
- Data Entry
- Classroom Management
- Strategic Planning
- Cold Calling
- Typing
- Windows
- English
Timeline
Line Behavior Technician
Family Solutions
11.2023 - Current
Cashier/Sales Associate
Walmart
02.2023 - 11.2023
Substitute Teacher
Bright Horizons Family Solutions
12.2021 - 12.2023
Customer Service Representative/Patient Care Coordinator
Quest Diagnostics
06.2021 - 08.2021
Retail Merchandise Associate
TJ Maxx, TJX Companies
09.2019 - 07.2021
Cashier/Food Server
Carolina Snow
04.2016 - 06.2018
Bachelor of Science - Psychology/ Criminal Justice
University Of Louisiana At Monroe
High School Diploma -
Carroll High School
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