NEKETTA SMITH
Merrillville,IN
Summary
Adept at streamlining processes, I elevated data integrity and customer satisfaction at Northern Indiana Public Service Company. Leveraging skills in alphanumeric entry and problem-solving, I enhanced service delivery by implementing efficient data entry procedures and training materials, significantly improving operational efficiency and data quality.
Overview
19
19
years of professional experience
Work History
Customer Service & Data Entry Specialist
Northern Indiana Public Service Company
Merrillville, USA
03.2017 - Current
- Analyzed and collected customer information to prepare product or service reports
- Determined charges for services requested and arranged for billing
- Referred unresolved customer grievances to designated departments for further investigation
- Processed customer adjustments to maintain financial accounts
- Made appropriate account corrections to resolve customer problems
- Navigated multiple computer systems and applications, and utilized search tools to find information.
- Conferred with customers by telephone or in-person to provide product or service information
- Defined problems, collected data, established facts and validated conclusions
- Improved quality of data by producing coherent definitions and data-naming standards.
- Analyzed and processed current data records to provide detailed reports.
- Prepared payroll documentation by entering data into cumulative payroll document.
- Inputted data into computer system to ensure accuracy and completeness of records.
- Provided technical assistance to customers regarding products or services.
- Identified areas of improvement in existing processes and procedures.
- Developed training materials and procedures or trained users in proper use of hardware or software.
Customer Service Representative/Cash Office Lead
Northern Indiana Public Service Company
Gary, USA
03.2015 - 03.2017
- Counted cash drawers at the beginning of shifts to verify correct amounts.
- Provided product information and resolved concerns to assist customers.
- Computed and recorded totals of transactions.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Addressed customers courteously, using suitable methods and problem-solving skills.
- Delivered personalized customer service related to questions, and promptly resolved basic problems on customer accounts.
- Investigated and researched issues to determine root causes and appropriate resolution methods.
- Updated and maintained the database with accurate customer information and timely data entry.
Payroll Clerk
Northern Indiana Public Service Company
Merrillville, USA
01.2013 - 03.2015
- Processed paperwork for new employees, and entered employee information into the payroll system.
- Paid related to previous errors and retroactive increases.
- Processed and issued employee paychecks, and statements of earnings and deductions.
- Kept track of leave time, such as vacation, personal leave, and sick leave, for employees.
- Computed wages, deductions, and entered data into computers.
- Recorded employee information, such as exemptions, transfers, and resignations, to maintain and update payroll records.
Customer Service Representative
Northern Indiana Public Service Company
Gary, USA
10.2005 - 01.2013
- Responded to telephone inquiries and complaints following standard operating procedures
- Addressed customers courteously using suitable methods and problem-solving skills
- Complied with corporate and regulatory policies regarding information confidentiality and privacy
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Provided account information to customers and explained bill service policies and customer rights
- Remained open to feedback from supervisor and peers to build and improve skills set
- Updated and maintained database with accurate customer information and timely data entry
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Read from scripts to promote uniformity and consistency in communications
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
- Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions
- Made appropriate account corrections to resolve customer problems
Education
Some College (No Degree) - Business Administration / Marketing
Chicago State University
Chicago, ILSkills
- Word Processing
- Alphanumeric Entry
- Data Review
- Accounts Payable
- Accounts Receivable
- Spreadsheet Management
- Efficient Data Entry
- Data entry procedures
- Document scanning
References
References available upon request.
Timeline
Customer Service & Data Entry Specialist
Northern Indiana Public Service Company
03.2017 - Current
Customer Service Representative/Cash Office Lead
Northern Indiana Public Service Company
03.2015 - 03.2017
Payroll Clerk
Northern Indiana Public Service Company
01.2013 - 03.2015
Customer Service Representative
Northern Indiana Public Service Company
10.2005 - 01.2013
Some College (No Degree) - Business Administration / Marketing
Chicago State University
Similar Profiles
Andrea RowellAndrea Rowell
Energy Management & Commodities Executive at ISG An Accenture CompanyEnergy Management & Commodities Executive at ISG An Accenture Company
Brett DavisBrett Davis
Construction Structures Supervisor at Northen Indiana Public Service Co (NIPSCO)Construction Structures Supervisor at Northen Indiana Public Service Co (NIPSCO)
Louise ReihanaLouise Reihana
Kaitaki mana whakahaere – Regional Maori Lead at National Public Health Service, Northern Region, Health NZ, Te Whatu OraKaitaki mana whakahaere – Regional Maori Lead at National Public Health Service, Northern Region, Health NZ, Te Whatu Ora
Natalie PulphusNatalie Pulphus
Senior Accounts Payable/Receivable Specialist at Brew City Kitchen and CocktailSenior Accounts Payable/Receivable Specialist at Brew City Kitchen and Cocktail
Bianca EstradaBianca Estrada
CNA Cardiac Unit at Community HospitalCNA Cardiac Unit at Community Hospital