Summary
Overview
Work History
Education
Skills
Timeline
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NEKEVIA COLZIE

Summary

Positive, upbeat, brings more than 10 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Overview

18
18
years of professional experience

Work History

Customer Service Cashier

Georgia State University
06.2023 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Processed customer orders and accurately handled payment transactions.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout the dining facility .
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Deli Clerk

Publix
07.2020 - 02.2022
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Exceeded customer expectations by going above and beyond to accommodate unique requests or last-minute changes to orders.

Construction Worker

Gay Construction
09.2013 - 07.2016
  • Maintained clean, safe working environment by removing debris from job site prior to shift completion.
  • Sustained safety protocols to maintain secure, proper handling of equipment and materials.
  • Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
  • Notified supervisors of faulty operations and defective materials to improve production.
  • Exhibited exceptional problem-solving abilities under pressure by employing critical thinking skills to overcome complex challenges on job sites.

Server

Sodexo Food Service
06.2012 - 08.2013
  • Provided exceptional service to high volume of daily customers.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Trained new employees on restaurant procedures and plating techniques. Followed sanitation schedule and documented cleaning activities.

Server

Southwest Foodservice Excellence
08.2006 - 05.2016
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

Education

High School Diploma -

Frank McClarin Success Academy High School
3605 E Main St, Collage Park, GA 30337
05.2011

Skills

Excellent Customer Service Skills

  • Cash Handling Expertise
  • Multitasking and Prioritization
  • Verbal and Written Communication
  • Dependable and Dedicated
  • Upbeat and Positive Personality

Timeline

Customer Service Cashier

Georgia State University
06.2023 - Current

Deli Clerk

Publix
07.2020 - 02.2022

Construction Worker

Gay Construction
09.2013 - 07.2016

Server

Sodexo Food Service
06.2012 - 08.2013

Server

Southwest Foodservice Excellence
08.2006 - 05.2016

High School Diploma -

Frank McClarin Success Academy High School

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NEKEVIA COLZIE