Nekeya Rivers
Wichita,KS
Summary
Proactive and goal-oriented professional with strong time management and problem-solving abilities. Recognized for reliability, adaptability, and quick learning. Committed to driving team success and making valuable contributions to organizational growth.
Overview
8
8
years of professional experience
Work History
Customer Care Consultant
MCI Telecommunications
Wichita, KS
03.2024 - 09.2024
- Delivered outstanding support during peak periods, adeptly handling increased call volume without compromising service quality.
- Achieved high conversion rates through skillful negotiation tactics applied throughout the sales funnel stages.
- Expanded client base by consistently meeting daily targets for outbound calls made per shift.
- Conducted follow-up calls to gauge customer satisfaction levels and identify opportunities for upselling or cross-selling services.
Collections Representative
CURO Financial Technologies Corp
Wichita, KS
08.2019 - 01.2022
- Provided customer service regarding collection issues and processed customer refunds, processed and reviewed account adjustments
- Resolved client discrepancies and short payments
- Responsible for monitoring and maintaining assigned accounts
- Handled all customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos
- Accountable for reducing delinquency for assigned accounts
- Performed other assigned tasks and duties necessary to support the Accounts Receivable Department
- Enlisted the efforts of sales and senior management when necessary to accelerate the collection process
- Communicated & follow up effectively with sales dept regarding customer accounts on a timely basis
Customer Service Representative
Protection One Security
Wichita, KS
01.2017 - 09.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Psychology -
Cowley County Community College
Wichita, KSDental assistant - Vocational Trade
Job corps
Manhattan, KS10.2016
Skills
- Computer skills
- Communication skills
- Time management
- Call center experience
- Organization
- Follow-up skills
- Complaint resolution
- Security verification
Timeline
Customer Care Consultant
MCI Telecommunications
03.2024 - 09.2024
Collections Representative
CURO Financial Technologies Corp
08.2019 - 01.2022
Customer Service Representative
Protection One Security
01.2017 - 09.2019
Psychology -
Cowley County Community College
Dental assistant - Vocational Trade
Job corps