Nekeyia Jones
Arlington,TX
Summary
A seasoned Practice Manager with a proven track record , I excel in visionary leadership and operational excellence, driving financial success. Skilled in strategic planning and effective communication, I've significantly enhanced patient satisfaction and operational efficiency. My approach combines strong interpersonal skills with a keen analytical mindset, ensuring organizational integrity and standout performance. Reliable practice manager offering several years of experience working in busy, customer-driven environments.
Overview
23
23
years of professional experience
Work History
Practice Manager
MedPost Urgent Care
Rockwall, TX
08.2015 - Current
- Manages facility resources and staff in compliance with established policies and procedures
- Oversees all daily operations in both clinical and administrative areas by decision making and problem solving
- Responsible for staffing schedule, ordering supplies, and completing appropriate documentation and reporting requirements including QA, financial and operational reports
- Maintain accurate records and files pertaining to all personnel
- Patient/family, physicians and staff liaison with other necessary departments
- Assisted with redirecting staff behavior not promoted by company policies
- Provided support to the Center Operations Director to identify problems with service to clients
- Performed other duties as assigned
Assistant Operations Director
Concentra Medical Center
Dallas, TX
05.2013 - 08.2015
- Assisted with creating a successful team
- Motivated colleagues for success
- Planned and prepared work schedules and assigns employees to specific duties through delegation processes
- Assisted in preparing annual budget
- Assisted in plan to meet monthly budget
- Assisted in ensuring the financial performance of the Center
- Monitored center Flow to meet company guidelines
- Prepared monthly market summary reports
- Assisted with plans to meet monthly goals for customer services scores
- Mentored/Coached Staff
- Provided assistance to the Center Operations Director with the hiring, training, disciplining and termination of the staff
- Provided assistance in developing and maintaining new policies, procedures and training programs for the Center
- Prepared and reviews operational reports and schedules to ensure accuracy and efficiency
- Prepared and completed financial reviews of the daily cash logs intake
- Managed on-site nursing services provided by Center to client companies, including billing counseling, and supervision of on-site personnel
- Assisted with plan to obtain relationships with our top 25 accounts
- Ensured all certifications are current
- Provided support to the Center Operations Director to identify problems with service to clients
- Assisted with strategic development plans of colleagues
- Assisted with creating a team oriented environment
- Ensured staff performance standards are met and maintained
- Supervised medical training by medical staff to ensure proper performance
- Participated in work of subordinates to facilitate productivity and customer service or overcome difficult aspects of work
- Assisted in developing, planning, directing, and conducting staff meetings and the agendas
- Handled patient complaints and concerns regarding staffing and/or services received
- Assisted with redirecting staff behavior not promoted by company policies
- Performed other duties as assigned
Front Office Lead
Concentra Medical Center
05.2011 - 01.2013
- Assist Center Administrator in daily administrative functions
- Effectively trained and guided new front office staff
- Independently resolved center operation challenges without direction
- Completed daily cash log reports; Made client adjustments; Created schedules for front/back office staff
- Lead update program projects to decrease employer complaints
- Assisted with creating development plans for colleagues; Created successful processes for front and back office team; Developed and increased customer relationships
Front Office Assistant
Concentra Medical Center
Dallas, TX
11.2007 - 05.2011
- Performed all receptionist duties within a fast-paced environment to include answering multi-line telephone systems, scheduling/canceling/confirmed appointments, greeted patients daily, maintained patient files, data entry, faxed documents, filed and organized patient charts, and organized new patient information packets
- Received daily cash receipts of payments from patients, recorded end-of-the-day reports on spread sheet, emailed the daily reports to the Financial Accounts Manager
- Performed other duties as assigned by managers
Front Office Assistant
Johnson Medical Associates
Dallas, TX
03.2005 - 11.2007
- Performed all receptionist duties to include answering multi-line telephone systems, scheduling/canceling/confirmed appointments, greeted patients daily, maintained patient files, data entry, faxed documents, filed and organized patient charts, and organized new patient information packets
- Performed other duties as assigned by managers
Front Office Assistant
Heart Place
Dallas, TX
08.2004 - 02.2005
- Performed all receptionist duties to include answering multi-line telephone systems, scheduling/canceling/confirmed appointments, greeted patients daily, maintained patient files, data entry, faxed documents, maintained patient charts, and organized incoming mail and verified insurance
- Prepared and assisted patients into examining rooms
- Administered Holter monitors and EKG’s
- Performed other duties as assigned by managers
Customer Care
Care Mark
Dallas, TX
05.2004 - 08.2004
- Performed all receptionist duties to include answering multi-line telephone systems, scheduling/canceling/confirmed appointments, greeted patients daily, maintained patient files, data entry, faxed documents, maintained patient charts, and organized incoming mail and verified insurance
- Prepared and assisted patients into examining rooms
- Utilized Holter monitors and EKG’s
- Performed other duties as assigned by managers
Front Office Assistant
Hampton Medical Center
Dallas, TX
10.2001 - 05.2004
- Performed all receptionist and general office duties to include answering multi-line telephone systems, scheduling/canceling/confirmed appointments, greeted patients daily, maintained patient files by documenting vital signs including monitoring blood pressure, data entry, faxed documents, filed and organized patient charts, and organized new patient information packets
- Prepared and assisted patients into examining rooms
- Handled financial preparations from daily patient cash receipts
- Performed other duties as assigned by managers
Education
Certification - Medical Assistant
PCI Health Training Center
Dallas, TX01.2001
Diploma -
Justin F. Kimball High School
Dallas, TX01.2001
Skills
- Visionary Leadership
- Effective Communication & Strong Interpersonal Skills
- Organizational Integrity
- Operational Excellence for financial success
- Strategic Thinker/Analyst
Training
- CPR Certification
- Drug-Screen Certification
- Breath Alcohol Testing Certification
References
Available upon request
Timeline
Practice Manager
MedPost Urgent Care
08.2015 - Current
Assistant Operations Director
Concentra Medical Center
05.2013 - 08.2015
Front Office Lead
Concentra Medical Center
05.2011 - 01.2013
Front Office Assistant
Concentra Medical Center
11.2007 - 05.2011
Front Office Assistant
Johnson Medical Associates
03.2005 - 11.2007
Front Office Assistant
Heart Place
08.2004 - 02.2005
Customer Care
Care Mark
05.2004 - 08.2004
Front Office Assistant
Hampton Medical Center
10.2001 - 05.2004
Certification - Medical Assistant
PCI Health Training Center
Diploma -
Justin F. Kimball High School
Similar Profiles
Adelina GarciaAdelina Garcia
Certified Medical Assistant at MedPost Urgent Care/ Carenow Urgent CareCertified Medical Assistant at MedPost Urgent Care/ Carenow Urgent Care
Aida GriffinAida Griffin
X-Ray Technician at MedPost Urgent CareX-Ray Technician at MedPost Urgent Care
Rebecca GarciaRebecca Garcia
Advanced Practice Registered Nurse at Urgent MD/MedNow Urgent and Primary CareAdvanced Practice Registered Nurse at Urgent MD/MedNow Urgent and Primary Care