Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nekeyshia Hines

Washington,DC

Summary

Professional coordinator with significant experience in overseeing residential programs. Adept at fostering team collaboration and driving impactful results. Skilled in program management, conflict resolution, and client advocacy. Known for adaptability and reliability in dynamic environments.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Residential Program Coordinator

Friends Of Guesthouse
01.2023 - Current
  • Maintained accurate documentation of all client interactions as well as progress notes using electronic health record systems for ease of access during audits or reviews.
  • Increased staff efficiency by creating an organized and structured shift schedule, resulting in improved service delivery.
  • Improved client outcomes by monitoring progress and adjusting program plans as needed based on individual growth and development.
  • Implemented crisis intervention strategies to mitigate conflicts or challenging behaviors while preserving a safe and nurturing living environment for all residents.
  • Championed a client-centered approach by actively listening to concerns, advocating for their rights, and addressing any issues promptly with respect and dignity.
  • Conducted performance evaluations of employees, providing constructive feedback aimed at professional growth and development.
  • Managed budgets for residential programs, optimizing resource allocation while maintaining high-quality services.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.

Owner

Autism Towing And Recovery, LLC
08.2022 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Human Resources Manager

Walmart
08.2016 - 09.2023
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
  • Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
  • Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Motivated employees through special events, incentive programs, and constructive feedback.
  • Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Regularly analyzed workforce trends to proactively address potential skill gaps or staffing needs.
  • Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.

Resident Monitor

Reynolds Rehabilitation Services INC
08.2014 - 08.2016
  • Implemented efficient record-keeping systems that streamlined data tracking related to resident progress reports, attendance logs, incident reports.
  • Facilitated community-building events for residents, fostering camaraderie and mutual support among peers.
  • Updated documentation with latest information about residents, incidents, and infractions.
  • Monitored visitations to ensure adherence to guidelines, maintaining a safe environment for all parties involved during interactions.
  • Offered compassionate support during challenging moments by empathetically addressing emotional needs.
  • Strengthened interdepartmental relationships by collaborating closely with case managers, counselors, and other key staff members.
  • Enhanced resident safety by conducting regular room inspections and monitoring daily activities.
  • Contributed to the successful reintegration of residents into society with effective coaching and guidance.
  • Coordinated activities and events to create safe, positive and inclusive environment.

Cash Office Supervisor

Centerplate
09.2001 - 09.2015
  • Made daily cash deposits to company bank.
  • Compiled complex cash flow reports monthly.
  • Provided excellent customer service by resolving complex cash-related inquiries promptly and professionally.
  • Trained and mentored new cash office employees, ensuring a smooth onboarding process and adherence to company policies.
  • Traced back specific cash transactions to origins.
  • Prepared accurate bank deposits by reconciling daily sales reports with cash receipts.
  • Collaborated with store management to address any cash-related issues, fostering effective communication among team members.
  • Maintained accurate financial records through diligent documentation of all transactions and adjustments.
  • Continuously reviewed performance metrics and implemented necessary adjustments to meet or exceed established goals, demonstrating commitment to continuous improvement.
  • Contributed to inventory control efforts by accurately recording merchandise received or returned at the end of each shift.
  • Audited daily cashier transactions, identifying errors and providing constructive feedback to improve performance.
  • Streamlined cash handling procedures, resulting in reduced discrepancies and increased accuracy.
  • Reduced cashier shortages by conducting thorough investigations into discrepancies and implementing corrective actions as needed.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Submitted reports to senior management to aid in business decision-making and planning.

Education

No Degree - Medical Assistant

A C T College
Rosslyn, VA
09.2004

High School Diploma -

School Without Walls SHS
Washington, DC
06.1996

Skills

  • Client advocacy
  • Individualized support planning
  • Activity planning
  • Collaboration and partnership building
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Problem-solving abilities
  • Organizational skills
  • Team collaboration
  • Effective communication
  • Certified in CPR/AED
  • Analytical thinking
  • Conflict resolution
  • Staff training
  • Staff supervision

Certification

  • Substance Abuse Counselor Certification – Virginia Substance Abuse Certification Board or equivalent.
  • CPR/AED Certification

Timeline

Residential Program Coordinator

Friends Of Guesthouse
01.2023 - Current

Owner

Autism Towing And Recovery, LLC
08.2022 - Current

Human Resources Manager

Walmart
08.2016 - 09.2023

Resident Monitor

Reynolds Rehabilitation Services INC
08.2014 - 08.2016

Cash Office Supervisor

Centerplate
09.2001 - 09.2015

No Degree - Medical Assistant

A C T College

High School Diploma -

School Without Walls SHS

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Nekeyshia Hines