NEKI WARREN
Lake St. Louis,MO
Summary
With proven organizational skills and expertise in conflict resolution, I excelled as a Service Dispatch Supervisor at Interface Systems, streamlining operations and enhancing customer service. Mastering task prioritization and delegation, I significantly improved service dispatch efficiency and fostered cross-functional collaboration, positioning myself as a key asset in any customer-focused team.
Overview
8
8
years of professional experience
Work History
Coordinator, Cost Analysis
Interface Security Systems
05.2024 - Current
- Update Field Nation requests daily that have offers/counteroffers
- Approve counteroffers for payment
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Review daily completed Work Orders for payment
- Comprehensive and thorough review of work completed by technician to determine if billable to our customer based on contract agreements.
- Summarize work completed by technician for customer’s invoices.
- Check that information is accurate and complete.
- Verify all parts are accounted for. Either used or returned.
- Verify all POs are on the ticket that is needed.
- If service ticket is billable then price out the ticket based on customer approved pricing
Service Dispatch/ Service Dispatch Supervisor
Interface Systems
03.2017 - Current
- Respond/Delegate Service Dispatch Escalation e-mails
- Handle PO issues for subcontractors
- Create new PO's when original has been deleted
- Create new PO when one was not made when dispatched
- Reach out to Invoicing when issues arise
- Find Work Orders that have been incorrectly assigned/aging
- Help the Regions schedule tickets when are short-handed or behind
- Handling escalations from IFS Supervisors, dispatchers, outside customers and internal via email, phone or in person
- Monthly Chat Report
- Supervised team of 14 employees and provided training focused on maximizing overall performance.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
Education
Certification in Administrative Support -
Hickey Business College
04.1997
Skills
- Delegation Skills
- Organizational Skills
- Conflict Resolution
- Cross-functional Collaboration
- Customer Service
- Task Prioritization
- Data Entry
- Work Planning and Prioritization
Timeline
Coordinator, Cost Analysis
Interface Security Systems
05.2024 - Current
Service Dispatch/ Service Dispatch Supervisor
Interface Systems
03.2017 - Current
Certification in Administrative Support -
Hickey Business College
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