Nekia Brown
Spencer,OK
Summary
Dynamic professional with a proven track record in forms management and exceptional interpersonal skills, demonstrated at USDA -NASS and Big Bang Fireworks. Excelled in data analysis and fostering client relationships, achieving significant procedural improvements and business growth. Expert in information protection, adept at leading teams to exceed operational goals while maintaining a focus on strategic objectives.
Overview
6
6
years of professional experience
Work History
Enumerator
USDA -NASS
04.2024 - Current
- Assisted people in filling out surveys with complete and accurate information.
- Contacted interviewees to rectify survey issues and ask follow-up questions.
- Requested participation in brief exit interviews to obtain feedback for use in development of procedural improvements.
- Double checked information on survey forms.
- Completed surveys by rechecking contact information before ending each call.
Business Owner/Operator
Big Bang Fireworks
01.2019 - Current
- Consulted with customers to assess needs and propose optimal solutions.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Employed prompt decision-making and in-depth research to resolve issues.
- Trained and motivated employees to perform daily business functions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Monitored staff performance, providing final-say assessment over inquiries.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Administrative Assistant
Langston University
08.2022 - 12.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Volunteered to help with special projects of varying degrees of complexity.
Education
Bachelor Of Business Administration - Business Communications
University of Arkansas Grantham
Skills
- Forms management
- Information Protection
- Address validation
- Data Analysis
Timeline
Enumerator
USDA -NASS
04.2024 - Current
Administrative Assistant
Langston University
08.2022 - 12.2023
Business Owner/Operator
Big Bang Fireworks
01.2019 - Current
Bachelor Of Business Administration - Business Communications
University of Arkansas Grantham
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