Nekia Brown
Stillwater,OK
Summary
Dynamic professional with extensive experience at the USDA in data collection and survey administration. Proven ability to enhance database integrity and foster strong relationships with respondents. Skilled in time management and customer service excellence, consistently achieving high-quality results and improving operational efficiency. Adept at training staff and managing vendor relationships effectively.
Overview
10
10
years of professional experience
10
10
Customer service
Work History
Data Collector Enumerator
United States Department of Agriculture, USDA
Oklahoma City, OK
04.2024 - Current
- Collected data through surveys and interviews to ensure accurate information gathering
- Assisted in data entry and verification processes to maintain database integrity
- Collaborated with team members to streamline data collection methods for improved efficiency
- Adapted quickly to new software tools for effective data management and reporting
- Participated in training sessions to enhance skills in data collection techniques
- Maintained confidentiality of sensitive information during the data collection process
- Maintained strong professional relationships with respondents during interviews, fostering trust and cooperation throughout the data collection process.
- Successfully completed numerous surveys within given timeframes, demonstrating strong time management skills and attention to detail.
Owner/Operator
Big Bang Fireworks
Stillwater Ok
2018 - Current
- Managed inventory levels, ensuring adequate stock for seasonal demands.
- Coordinated logistics for fireworks displays, optimizing delivery schedules and routes.
- Developed safety protocols for handling and storage of fireworks materials.
- Trained staff on operational procedures and safety compliance measures.
- Established vendor relationships to secure favorable pricing and timely deliveries.
- Oversaw financial operations, managing budgets and expenses effectively.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
Administrative Assistant
Langston University
Langston, OK
01.2021 - 11.2022
- Managed daily office operations, ensuring efficient workflow and adherence to administrative protocols.
- Developed and maintained filing systems, enhancing information retrieval efficiency across departments.
- Conducted data entry and maintained databases, ensuring accuracy in records management for institutional reporting.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Education
Bachelor of Science - Business Administration
University of Arkansas Grantham
Little Rock ,Arkansas 05.2018
Skills
Data collection
- Data entry
- Inventory management
- Safety compliance
- Vendor relations
- Financial management
- Customer service
- Marketing strategy
- Time management
- Team collaboration
- Problem resolution
- Office administration
- Communication skills
- Quality assurance
- Relationship building
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Staff training and development
Survey administration
Interview techniques
Database management
Time management
Customer service excellence
Inventory management
Staff training
Vendor relationship management
Budget oversight
Timeline
Data Collector Enumerator
United States Department of Agriculture, USDA
04.2024 - Current
Administrative Assistant
Langston University
01.2021 - 11.2022
Owner/Operator
Big Bang Fireworks
2018 - Current
Bachelor of Science - Business Administration
University of Arkansas Grantham