Nekia McKinney
Health Care
Jacksonville,Florida
Summary
Dynamic HIM Specialist II at Brooks Rehabilitation with expertise in document management and compliance verification. Proven ability to enhance customer service operations and streamline workflows. Skilled in problem-solving and effective communication, consistently delivering high-quality support and fostering positive relationships with clients and colleagues. Committed to improving team performance and patient care.
Overview
17
17
years of professional experience
Work History
HIM Specialist ll
Brooks Rehabilitation
Jacksonville
03.2019 - Current
- Provided technical support for customers in resolving complex issues.
- Coordinated with other departments to ensure efficient workflow processes.
- Developed and implemented specialized procedures for customer service operations.
- Reviewed documents for accuracy prior to submission or publication.
- Analyzed customer needs and recommended appropriate products or services.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Audited company's legal documents to verify compliant policies and procedures.
Office Clinical Support
Mychoice Houscalls
Jacksonville
10.2017 - 03.2019
- Answer and transfer calls to responsible parties, scan lab orders and results into chart, assign medical records to the appropriate organizations, verify medical insurance plans, scan and assign xray orders to the correct provider, and provider notes to NP and ARNP.
Medication Technician
Watercrest Of San Jose
Jacksonville
12.2016 - 10.2017
- Provide residents with adequate medication management, order medication within the correct time frame, perform cart audit to maintain regulations provided to the ALF, assist residents with ADL’s, light housekeeping, distribute meal in dining room, tranfer residents to and from activities within the Assisted Living Facility.
Sitter
Windsor of San Pablo
Jacksonville
01.2016 - 12.2016
- Assisted residents with dressing, bathing, grooming and escorted resident to and from meals. Escorted residents to and from doctor’s appointments as well as weekly activities provided by the community; and companionship.
Resident Assistant
Emeritus at Southpoint
Jacksonville
06.2010 - 01.2016
- Document results through log reports
- Provide ADL’s assistance to residents
Private Sitter
Home Health Aid
Jacksonville
03.2008 - 05.2010
- Assisted patient with regular personal care needs, transferring in and out of bed, dressing and grooming. Maintained records of patient care, condition, progress, and problems in order to report and discuss observations with a supervisor or case manager. Escort patient to doctor’s appointment as well as recreational activities. Light housekeeping, and meal preperations
Home Health Aide
Res Care Home Care
Jacksonville
02.2009 - 03.2009
- Provided patient and family with emotional support and instruction in areas such as preparing healthy meals, independent living, and adaptation to illness, maintain chart log of the patients condition for RN and case manager, Assist the patient with activities of daily living. Also provide light ROM excersices to maintain the patient strength and mobility. Encourage the patient to obtain their independence.
Education
Medical Assistant -
02.2009
Skills
- Medication Management
- HIPPA Trained
- Customer Service
- CPR
- Alzheimer’s Trained
- Charting
- Insurance Processing
- Phone Transfering
- Management
- Order processing
- Microsoft Office
- Scanning
- Medical Records
- Medical Termanalogy
- Workflow coordination
- Document management
- Compliance verification
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Documentation management
- Team performance improvement
- Quality assurance
- Customer relations
- Knowledge sharing
Affiliations
- Im also the Community Service Director of the Social group Fleet DJ's im apart of.
Timeline
HIM Specialist ll - Brooks Rehabilitation
03.2019 - Current
Office Clinical Support - Mychoice Houscalls
10.2017 - 03.2019
Medication Technician - Watercrest Of San Jose
12.2016 - 10.2017
Sitter - Windsor of San Pablo
01.2016 - 12.2016
Resident Assistant - Emeritus at Southpoint
06.2010 - 01.2016
Home Health Aide - Res Care Home Care
02.2009 - 03.2009
Private Sitter - Home Health Aid
03.2008 - 05.2010
Advance Career Training - Medical Assistant,
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