Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nekia Mitchell

Detroit,MI

Summary

Professional with strong background in training and development, prepared to drive impactful learning initiatives. Expertise in implementing effective training programs, fostering team collaboration, and adapting to changing needs. Known for delivering results, enhancing employee performance, and ensuring consistent growth through strategic training solutions. Equipped with excellent communication, leadership, and problem-solving skills, making reliable and adaptable asset to any organization.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Teller/Vault Custodian

Citizens
10.2022 - Current
  • Balances cash drawer and maintained full accountability for assigned cash on hand including vault
  • Completes financial transactions, including deposits, withdrawals, and loan payments
  • Has a strong rapport with clientele by providing excellent customer service and responding to inquiries promptly
  • Greets customers with professionalism and friendly and courteous demeanor
  • Assists management in bank opening and closing procedures
  • Communicates policies updates with entire branch team
  • Adheres to security and regulatory requirements surrounding financial transactions
  • Disburses cash and checks accurately while maintaining security of cash drawers.

Lead Associate Operations (MOD)

JPMorgan Chase & Co.
03.2018 - 10.2022
  • Assisted branch manager with customer service satisfaction score
  • Monitored Central Monitoring Report for inaccuracies and errors in branch operations
  • Coached, developed and trained the entire branch team on The Firm's continuous evolving policies and procedures
  • Ensured that team is following and utilizing the Customer Due Diligence (CDD) policy
  • Performs review of any unusual activities and completes Suspicious Activity Reports (SARs) where required
  • Completed Currency Transaction Report (CTR), Monetary Instrument Purchase Log (MIPL) in accordance to Bank Secrecy Act (BSA) and Anti-Money Laundering (AML) requirements
  • Assisted with preparation and review of materials gathered for regulatory exams/audits
  • Performed the Internal Controls Self-Check (ICSC) monthly program to ensure team is abreast of policies, procedures and new additions to Chase policies and procedures
  • Demonstrated excellent organizational skills while managing multiple projects simultaneously with accuracy and attention to detail
  • Implemented effective strategies for delegating tasks among team members according to individual strengths, resulting in higher productivity levels

Production Worker

Resource MFG
09.2017 - 03.2018
  • Assembles door panels to meet daily quota of 600-624 units
  • Maintained a clean and safe work environment, adhering to safety protocols
  • Followed detailed instructions from supervisors for daily tasks
  • Prepared products for packaging on multiple assembly lines

Assistant Branch Manager

Best Bank
01.2015 - 05.2017
  • Assisted the Branch Manager in creating a profitable branch, built new customer relationships, and ensured policies and procedures were enforced
  • Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Prepared monthly audit to ensured accuracy of banking operations and reduce risk
  • Examined and interpreted daily reports to ensure banking procedures are consistently followed and to maintain compliance
  • Communicated new policies and procedures to team to remain in compliance with banking government regulations
  • Performs preventative measures to reduce fraud, theft, and account abuse

Education

Bachelor of Science - Accounting

University of Phoenix
06-2006

Skills

  • Employee supervision
  • Employee development
  • Exceptional customer service
  • Fraud detection
  • Regulatory compliance
  • Asset protection
  • Strong work ethic
  • Patience
  • Empathy
  • Fraud detection proficiency
  • Positive attitude
  • Cash handling expertise
  • Managing

Certification

Notary Public

Timeline

Teller/Vault Custodian

Citizens
10.2022 - Current

Lead Associate Operations (MOD)

JPMorgan Chase & Co.
03.2018 - 10.2022

Production Worker

Resource MFG
09.2017 - 03.2018

Assistant Branch Manager

Best Bank
01.2015 - 05.2017

Bachelor of Science - Accounting

University of Phoenix

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Nekia Mitchell