Nekia Randolph
Tallahassee
Summary
Experienced with assessing client needs and providing appropriate support. Utilizes active listening and empathetic communication to build trust and rapport. Track record of effectively managing client cases and ensuring timely access to necessary services.
Professional Intake Specialist with strong ability to assess client needs and provide appropriate resources and support. Skilled in active listening, crisis intervention, and case management. Known for fostering team collaboration and adapting to changing client and organizational needs. Reliable and focused on delivering impactful results.
Overview
6
6
years of professional experience
Work History
Intake Counselor - Juvenile Assessment Center
DISC Village, Inc.
08.2024 - Current
- Demonstrate skills in assessment and evaluation of individuals referred for services, to determine the most appropriate treatment modality. Serve as a liaison for clients and their families, along with referral sources, until the referral/admission process is complete. Demonstrate exceptional skills in the detention screening/intake process for clients referred to the facility including but not limited to the JJIS system, CCC reporting, and the various forms used for this process. Conducts interviews and follows detention screening criteria, for all youth taken into custody. Demonstrate the ability to write clear, concise, and thorough case notes, prepare reports, and communicate effectively with referral sources and treatment staff.
- Conducted comprehensive screenings to assess client needs and determine eligibility for services.
- Collaborated with multidisciplinary teams to develop individualized service plans for clients.
Shift Manager
Walgreens
02.2021 - 09.2024
- Performs all required cash handling duties and ensuring that the stockroom and floor are ready for the business day
- Responsible for opening the store’s back door for deliveries
- Performs customer refunds, order voids, and product returns, and cash drops to the safe, and make change available to cash registers as requested
- Models and delivers a very distinctive customer experience
- Engages patients and customers by greeting them, and also offers assistance with services and products
- Resolves customers’ issues and answers their questions to ensure a positive customer experience.
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored new team members to enhance productivity and service quality.
PSE Mail Processing Clerk
United States Postal Service
06.2021 - 01.2022
- Sort outgoing and/or incoming mail using automated equipment
- Ensure all necessary support equipment and materials are organized for sorting
- Provide services at public window for non-financial transactions
- Lifting or carrying moderate to heavy mail and packages and prolonged standing
- Oversaw daily mail sorting operations to ensure timely processing and delivery accuracy.
Loss Prevention Specialist
Trulieve
02.2020 - 05.2021
- Assist regularly with the SS to plan, task, manage, report, investigate, and resolve quarterly directives and objectives
- Assist SS’s and other employees as needed to support security directives with Retail, State Production, Cultivation
- Monitor staff on security protocols (SOPs) and guidelines for each office, including access control standards and policies, visitor management, fire/life safety, event security, incident response, security guard operations, technical security solutions, safety and emergency preparedness training for staff
- Monitor security and threat management programs to support the safety and well-being of employees and physical assets
- Participate with SS conducts one to one mentorship/guidance with each SS at least monthly
- Participate in the day-to-day monitoring for physical security, countermeasure, and safety operations for all properties, offices, security services, business partners, vendors, etc.
- Conducted thorough investigations to prevent theft and fraud within retail operations.
- Developed and implemented loss prevention strategies, enhancing overall security protocols.
Education
Master's degree - Criminology
Florida State University
Tallahassee, FL05.2025
Bachelor of Science - Criminal Justice
Florida Agricultural And Mechanical University
Tallahassee, FL05.2023
Associate of Arts - Criminal Justice
Tallahassee Community College
Tallahassee, FL12.2020
Associate of Science - Paralegal Studies
Tallahassee Community College
Tallahassee, FL12-2026
Skills
- Case management
- Motivational interviewing
- Ethical practice
Timeline
Intake Counselor - Juvenile Assessment Center
DISC Village, Inc.
08.2024 - Current
PSE Mail Processing Clerk
United States Postal Service
06.2021 - 01.2022
Shift Manager
Walgreens
02.2021 - 09.2024
Loss Prevention Specialist
Trulieve
02.2020 - 05.2021
Master's degree - Criminology
Florida State University
Bachelor of Science - Criminal Justice
Florida Agricultural And Mechanical University
Associate of Arts - Criminal Justice
Tallahassee Community College
Associate of Science - Paralegal Studies
Tallahassee Community College