Nekia Reese
Florence,AL
Summary
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment. Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
20
20
years of professional experience
Work History
Assistant Manager
Uhaul Moving And Storage
08.2024 - Current
- Provided customer support via phone and email to over 300 customers.
- Resolved customer issues.
- Rented out equipment as well as maintained equipment upon return.
- Forklift certified.
Sales Manager
Eagle Radio Group
04.2023 - 05.2024
- Engaged with local businesses to provide radio ads
- Promoted radio station to over 200 new listeners.
- Engaged with new businesses in the area to help promote them to the public.
- Recommended giveaways for listeners.
MLS Coordinator
Shoals Area Associate of Realtors
12.2017 - 08.2022
- Greet clients, answer calls, and direct them to the proper source, provide information and take messages.
- Maintain inventory of homes to include price changes, writing descriptions, updating photos, status changes to pending and closed, and general weekly auditing for over 600 members.
- Provided liaison support to the MLS board of Directors and the MLS President.
- Attend scheduled meetings and write reports.
- Provide housing statistics from the MLS to various local and state organizations.
- Prepare payroll and manage accounts payable and accounts receivable.
- Maintain online banking and check processing systems, and manager general ledger accounts in QuickBooks.
Customer Care Representative / Trainer
Concentrix
12.2014 - 11.2017
- Answered incoming calls, addressed customer inquiries, solved problems, and provided new product information.
- Explained product questions with up-to-date knowledge of sales and store promotions.
- Investigates and resolved customer inquiries and complaints in a timely and empathetic manner.
- Trained 100 new employees on taking calls
- Trained employees how to provide MacOS and iOS technical support
Customer Care Representative
West at Home
03.2006 - 09.2011
- Provided product and pricing information, and recommended alternative items if product was not available.
- Set-up and explained over 90 new membership contracts.
- Assisted sales goals and achieved monthly quotas.
Education
Bachelor Degree - Business Management
Ashford University
Tuson, AZ07.2021
Skills
- United States Army Veteran
- Real Estate Sales and Marketing
- Real Estate Inventory
- Customer Service / Rapport Building
- Multi-line Phone Etiquette
- Contracts Building
- Open Communication / Liaison Support
- Meetings Oversight / Correspondence
- Record Keeping / Documentation
- Credit Card Processing
- Legal Documents Amending
- Research and Data Collection
- Payroll / Accounts Payable and Receivable
- Online Banking and Checking
- Trusted Key Holder
- Product and Merchandise Description
- Product Pricing and Information
- Complaint Resolution
- Membership Contract
- Time Management
- Microsoft Windows / QuickBooks / Internet / Email
- MasOS and iOS
Military Experience
- United States Army: Company Clerk - Fort Campbell, KY (January 1999 – November 2013)
- Honorable Discharge
Timeline
Assistant Manager
Uhaul Moving And Storage
08.2024 - Current
Sales Manager
Eagle Radio Group
04.2023 - 05.2024
MLS Coordinator
Shoals Area Associate of Realtors
12.2017 - 08.2022
Customer Care Representative / Trainer
Concentrix
12.2014 - 11.2017
Customer Care Representative
West at Home
03.2006 - 09.2011
Bachelor Degree - Business Management
Ashford University
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