Nekisha Hubert
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Alorica
08.2022 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
Concierge
04.2021 - 06.2022
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Medicare Call Center
01.2019 - 03.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
PCA
Visiting Angels Home Care
01.2018 - 02.2019
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
Pca
Angels Of Care
04.2017 - 02.2018
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
Education
Delta College
Baton Rouge, LA05.2026
High School Diploma -
Redan High School
Stone Mountain, GA05.2016
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Time management
- Patient care
- Vital signs monitoring
- Attention to detail
- Bathing assistance
- Compassion and empathy
Timeline
Customer Service Representative
Alorica
08.2022 - 06.2023
Customer Service Representative
Concierge
04.2021 - 06.2022
Customer Service Representative
Medicare Call Center
01.2019 - 03.2021
PCA
Visiting Angels Home Care
01.2018 - 02.2019
Pca
Angels Of Care
04.2017 - 02.2018
Delta College
High School Diploma -
Redan High School
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