Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nekisha Turner

Customer Service Associate
Conyers,GA

Summary

Keeps work areas neat with strong housekeeping skills. Organized, dedicated and focused on going above and beyond requirements to contribute to team success. Enthusiastic and willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills.

Overview

24
24
years of professional experience

Work History

Shipping and Receiving Clerk/VMI Driver/Certified Forklift Operator

Parker Hannifin Corp.
Conyers, GA
02.2013 - Current
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Operated and utilized forklift, pallet truck and VNA to load, unload, transport and store goods.
  • Orchestrated routing by factoring shipping procedures, rates and routes in selecting carriers to determine the best shipping method to minimize cost. Still achieving timely delivery: expediting as necessary and communicating variances to customer representatives by providing them with weights and dims.
  • Produced accurate and required shipping documents ex. bill of ladings and packaging labels.
  • Created and Invoiced orders
  • Build and prepared fitting and hose kits for specific vendors.
  • Delivered material to and interacted with customers one on one.


Machine Operator Technician

Veyance Technologies
Porterdale, GA
09.2008 - 01.2013
  • Operated machining equipment safely with team of operators.
  • Complied with company and OSHA safety rules and regulations.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.

Blow Mold Technician/Quality Specialist

Consolidated Container
McDonough, GA
10.2005 - 02.2008
  • Followed start-up, production and cleaning protocols, as well as completed required logs and documentation.
  • Adjusted machine recipes correctly to produce top-quality container products.
  • Analyzed test results, machine error messages and information to diagnose equipment problems.
  • Resolved issues during startup and production while adhering to blow process sequence of operations.
  • Communicated with production team members about quality issues.
  • Monitored performance and generated reports detailing quality of product and defect rates.
  • Evaluated items to assign grades and marked quality level, rejection status or acceptance.
  • Located and investigated production concerns and helped management implement corrective actions.
  • Monitored production processes to gain understanding of problematic steps and rectify issues.

Customer Service Manager

Kmart, Sears Holding
Covington, GA
01.2001 - 10.2005
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Created customer support strategy to increase customer retention.
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
  • Developed documentation and logs of implemented solutions and generated and submitted reports.
  • Consistently managed 10-20 people, effectively resolving issues, processing returns, managing large amounts of money, approving transactions, and scheduling work hours each week.

Cashier/Supervisor in Training

Pizza Hut
Covington, GA
12.1998 - 01.2002
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
  • Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
  • Verified accuracy of daily cashier batches by checking receipts, checks and cash.
  • Met coverage demands by setting effective work schedules and breaks, and effectively delegating work load.
  • Shifted personnel resources based on current customer levels to consistently balance demand against operational requirements.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Analyzed data and profit and loss statements to compose store budget.

Education

General Education

Newton High School
Covington, GA

GED -

Dekalb Technical College (Piedmont)
Covington, GA

Business Administration And Management/ Paralegal

Dekalb Technical College (Piedmont)
Covington, GA

Skills

  • Organization and Prioritization
  • Warehousing Operations
  • Quality Inspection and Control
  • Packing and Scanning
  • Invoice and Manifest Review
  • Teamwork and Cooperation
  • Certified Forklift Driver
  • Warehouse Software Systems
  • Critical Thinking
  • Product and Materials Sorting
  • great communication skills
  • creative problem solver

Timeline

Shipping and Receiving Clerk/VMI Driver/Certified Forklift Operator

Parker Hannifin Corp.
02.2013 - Current

Machine Operator Technician

Veyance Technologies
09.2008 - 01.2013

Blow Mold Technician/Quality Specialist

Consolidated Container
10.2005 - 02.2008

Customer Service Manager

Kmart, Sears Holding
01.2001 - 10.2005

Cashier/Supervisor in Training

Pizza Hut
12.1998 - 01.2002

General Education

Newton High School

GED -

Dekalb Technical College (Piedmont)

Business Administration And Management/ Paralegal

Dekalb Technical College (Piedmont)

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Nekisha TurnerCustomer Service Associate