Systematic professional with exceptional organizational, planning and multitasking abilities. Specializing in decontaminating and sterilizing instruments for use in medical procedures. Positive and upbeat with a team-oriented attitude.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Direct Care Professional
Red Cedar Glen
01.2022 - Current
Ensured a safe and comfortable environment by maintaining clean and organized living spaces for clients.
Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
Supported clients'' emotional well-being through compassionate listening, empathy, and encouragement during difficult times.
Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
Upheld ethical standards in all aspects of care provision, maintaining confidentiality and respecting the dignity of each individual client.
Laundry Aide
Laundry Care
02.2020 - Current
Operated industrial washing machines and dryers, maintaining proper settings for various fabric types.
Assisted in training new laundry aides, sharing best practices and techniques for efficient workflow management.
Inspected clothing items for damage or stains, treating them appropriately before laundering.
Caregiver
Right At Home
09.2021 - 01.2022
Built strong relationships with clients to deliver emotional support and companionship.
Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Assisted clients with activities of daily living, promoting independence and quality of life.
Mail Handler
Lyneer Staffing Solutions
06.2021 - 08.2021
Utilized physical strength to move mail and packages of varying sizes and weights.
Proved successful working within tight deadlines and a fast-paced environment.
Maintained a clean and organized workspace to facilitate efficient mail handling processes.
Caregiver
Azalea Trace Assisted Living
01.2021 - 05.2021
Assisted clients with activities of daily living, promoting independence and quality of life.
Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Lab tech
Aegis lab
09.2020 - 12.2020
Utilized advanced testing tools to identify potential issues before they affected endusers.
Increased customer satisfaction by delivering accurate and timely test results.
Trained new technicians on lab procedures and best practices, fostering a collaborative work environment.
Psychiatric Technician
Middle Tennessee Mental Health Institute
03.2020 - 09.2020
Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
Asst. Store Manager
Your Pie Pizza
01.2018 - 02.2020
Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Rotated merchandise and displays to feature new products and promotions.
Asst/ Program Mgr
Waves Inc
02.2018 - 10.2019
Managed and supervised administrative and daily program operations, complying with policies and regulations.
Established strong relationships with key stakeholders, ensuring support for program initiatives.
Developed strategic plans, setting clear objectives and achievable milestones for the team.
Identified program obstacles and communicated possible impacts to team.
Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.
Direct Care
Evergreen Life Services
03.2017 - 02.2018
Actively participated in staff meetings to share insights from direct care experiences that contributed to improved program outcomes for residents.
Participated in ongoing professional development opportunities to stay current on best practices in direct care coordination and improve overall effectiveness.
Provided direct care to patients by assessing, diagnosing and treating illnesses.
Monitored direct care activities for optimal patient protections and infection control standards.
Participated in ongoing professional development opportunities to stay current on best practices in direct care service provision.
Customer Service Rep/Collections
Aarons
06.2015 - 02.2017
Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
Assisted customers in navigating the company website or mobile app for self-service options when applicable.
Collaborated with team members to improve overall response times and service quality.
Enhanced customer experiences by providing timely and accurate information on products and services.
Home Manager
Evergreen Life Services
05.2010 - 01.2015
Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
Protected clients' monies and property by tracking spending and reconciling accounts.
Oversaw meal planning and preparation, working closely with dietary staff to accommodate individual needs while promoting healthy eating habits among residents.
Maintained a safe and comfortable living environment for residents through rigorous property maintenance and inspections.
Offered learning opportunities to help residents develop important life skills.
Monitored direct care activities for optimal patient protections and infection control standards.
Spearheaded proactive training strategies to keep staff at forefront of current best practices and safety protocols.
RSS 2
Louisiana Developmental Center
10.2008 - 05.2010
Led professional development workshops for fellow educators on topics such as differentiated instruction and inclusive teaching practices.
Developed strong relationships with parents, maintaining open lines of communication to ensure consistent support for each student''s academic success.
Improved students'' reading skills through the implementation of targeted literacy interventions and guided reading sessions.
Organized extracurricular activities to enhance students'' social skills, teamwork abilities, and overall school experience.
Mail Clerk
KBR Inc
06.2007 - 11.2008
Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
Enhanced customer satisfaction through timely and accurate mail distribution within the organization.
Cook
Africa KBR
08.2006 - 09.2008
Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
Prepared meals efficiently under time constraints for timely service during peak hours.
Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
RSS 1
Louisiana Developmental Center
02.2005 - 08.2006
Increased parent involvement in their children''s education by establishing effective communication channels and providing resources for at-home support.
Collaborated with fellow educators to develop interdisciplinary lesson plans, promoting a well-rounded understanding of various subjects.
Contributed to the development of school-wide initiatives aimed at improving overall academic achievement levels among all students.
Implemented behavior management strategies that resulted in a positive and focused classroom atmosphere conducive to learning.
Education
Diploma - Sterile Processing Tech
Herzing University
Dearborn, MI
12.2024
High school or equivalent -
Job Corps
Shreveport, LA
10.2004
Skills
Program Management
Teaching
Supervising Experience
First aid and safety
Employee Evaluation
Teamwork and Cooperation
Certification
CPR Certification
First Aid Certification
Assessments
Proficient, 02/20
Personal Information
Willing To Relocate: Anywhere
Authorized To Work: US for any employer
Timeline
Direct Care Professional
Red Cedar Glen
01.2022 - Current
Caregiver
Right At Home
09.2021 - 01.2022
Mail Handler
Lyneer Staffing Solutions
06.2021 - 08.2021
Caregiver
Azalea Trace Assisted Living
01.2021 - 05.2021
Lab tech
Aegis lab
09.2020 - 12.2020
Psychiatric Technician
Middle Tennessee Mental Health Institute
03.2020 - 09.2020
Laundry Aide
Laundry Care
02.2020 - Current
Asst/ Program Mgr
Waves Inc
02.2018 - 10.2019
Asst. Store Manager
Your Pie Pizza
01.2018 - 02.2020
Direct Care
Evergreen Life Services
03.2017 - 02.2018
Customer Service Rep/Collections
Aarons
06.2015 - 02.2017
Home Manager
Evergreen Life Services
05.2010 - 01.2015
RSS 2
Louisiana Developmental Center
10.2008 - 05.2010
Mail Clerk
KBR Inc
06.2007 - 11.2008
Cook
Africa KBR
08.2006 - 09.2008
RSS 1
Louisiana Developmental Center
02.2005 - 08.2006
CPR Certification
First Aid Certification
Diploma - Sterile Processing Tech
Herzing University
High school or equivalent -
Job Corps
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