Nekita Graves
Miami,FL
Summary
Looking for a full-time or part-time job that will help me increase my professional work experience and has plenty of opportunity for growth.
Overview
15
15
years of professional experience
Work History
Deli Clerk
Publix
Miami Beach, FL
11.2025 - Current
- Provides exceptional customer service by accurately fulfilling deli orders and addressing inquiries.
- Operates slicers, scales, and other equipment efficiently while adhering to safety protocols.
- Assists in training new team members on deli procedures and product knowledge.
Bartender
LEVYS RESTURANTS
Miami, FL
10.2023 - Current
- Recognized as MVP for outstanding performance in December 2024
- Handles closing shift duties to ensure store readiness for next day
- Conducts monthly inventory checks to maintain accurate stock levels
Assistant Manager
Extra Space Storage
Miami, FL
08.2024 - 11.2025
- Maximized sales through unit rentals, unit insurance, and moving supplies.
- Addressed and resolved customer concerns on billing, security, auctions, and site usage.
- Led daily operations, ensuring compliance with company policies and procedures.
Package Handler
UPS
Miami, FL
09.2020 - 01.2026
- Worked overnight shift to support continuous operations.
- Coordinated packages by destination to ensure efficient delivery.
- Provided flexible support across departments to improve efficiency.
Benefits Analyst
Department of Children and Families, State of Florida
Opa-locka, FL
05.2023 - 08.2024
- Determined program eligibility through comprehensive data analysis in computer systems.
- Interviewed applicants to gather and verify information, ensuring accurate assessment of benefit eligibility.
- Researched and validated information to confirm eligibility status, supporting informed decision-making.
Supervisor
Just Salad
Aventura, FL
11.2020 - 07.2023
- Executed opening and closing procedures while managing cash handling and inventory.
- Supervised daily operations to ensure efficient food preparation and service.
- Trained and mentored team members on food safety and customer service standards.
Specialist
Apple
Aventura, FL
10.2020 - 02.2021
- Assisted customers during seasonal sales at the store.
- Monitored and maintained up-to-date knowledge of Apple’s offerings and sales processes to support customer inquiries.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Online Support Specialist
Carnival Cruise Lines
Miramar, FL
08.2018 - 06.2020
- Serviced and modified bookings, processed refunds, and submitted special orders when necessary.
- Managed customer inquiries through online platforms, ensuring prompt and accurate responses.
- Provided technical support for booking systems, enhancing user experience and system efficiency.
Stand Lead
LEVYS RESTURANTS
Miami, FL
09.2018 - 06.2020
- Coordinated and supervised concession stand staff to ensure smooth operations during events.
- Counted inventory accurately to ensure proper stock levels. to account for auditing purposes.
- Responds to any questions or complaints customer may have.
- Addressed customer inquiries and resolved complaints to enhance customer satisfaction.
Crew Member
Pollo Tropical
Atlanta, GA
11.2016 - 06.2017
- Ring up orders and cash guest out. Asked on dining preference.
- Take drive thru orders and package food
- Worked as a line cook in hot, cold, and prepared food stations.
- Closing employee, cleaned restaurant to company standards.
Cashier
Price Chopper Supermarket
Albany, NY
01.2012 - 06.2016
- Delivered a friendly, helpful, easy, and safe shopping experience that met our guests' expectations.
- Accurately scanned and processed all customer orders according to company standards and policies.
- Maintained controls and security following company policies and procedures.
Volunteer (Interventionist)
Florida Reading Corps
Miami, FL
08.2017 - 06.2018
- Collaborated with classroom teachers to develop individualized learning plans for diverse student needs.
- Implemented evidence-based strategies to engage students in reading activities effectively.
- Delivered targeted reading interventions to students, enhancing literacy skills and confidence.
- Monitored student progress through assessments, adjusting instructional methods as necessary.
Education
Bachelor of Arts - Economics
Spelman College
Atlanta, GA05-2016
High school diploma or GED -
Albany High School
Albany, NY06-2012
Skills
- Meat slicing
- Food safety practices
- Can work multiple varieties of POS systems
- Customer service
- Fast-paced multitasking
- Team collaboration
- Verbal and written communication
- Call center experience
- Tech proficiency
- Microsoft Office
- Organizational skills
- Bartending practices
- Work ethic
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Strong multitasking
- Team player attitude
- Training and mentoring
- Attention to detail
Timeline
Deli Clerk
Publix
11.2025 - Current
Assistant Manager
Extra Space Storage
08.2024 - 11.2025
Bartender
LEVYS RESTURANTS
10.2023 - Current
Benefits Analyst
Department of Children and Families, State of Florida
05.2023 - 08.2024
Supervisor
Just Salad
11.2020 - 07.2023
Specialist
Apple
10.2020 - 02.2021
Package Handler
UPS
09.2020 - 01.2026
Stand Lead
LEVYS RESTURANTS
09.2018 - 06.2020
Online Support Specialist
Carnival Cruise Lines
08.2018 - 06.2020
Volunteer (Interventionist)
Florida Reading Corps
08.2017 - 06.2018
Crew Member
Pollo Tropical
11.2016 - 06.2017
Cashier
Price Chopper Supermarket
01.2012 - 06.2016
Bachelor of Arts - Economics
Spelman College
High school diploma or GED -
Albany High School