Nekita Martin
Greenwood,SC
Summary
Healthcare professional known for high standards and impactful results. Background includes managing patient interactions, resolving complex inquiries, and enhancing overall patient satisfaction. Proven team collaborator with flexible approach to changing needs and commitment to achieving objectives. Skilled in communication, problem-solving, and adaptability.
Overview
25
25
years of professional experience
Work History
Insurance Sales Agent
Pitch Perfect Solutions
Remote , SC
06.2025 - Current
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Generated quotes and proposals for clients to match individual needs.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Contributed to agency success by consistently meeting or exceeding monthly sales targets.
- Expanded client base by generating referrals from satisfied customers and networking within the community.
- Boosted productivity by implementing innovative sales techniques that aligned with client preferences and values.
- Developed sales strategies to increase sales of insurance policies.
- Effectively managed multiple accounts simultaneously, prioritizing tasks based on urgency and importance.
- Maximized revenue growth with proactive lead generation tactics and efficient time management skills.
- Enhanced sales pipeline by targeting potential customers in various markets and utilizing effective marketing strategies.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Improved sales performance by staying current on industry trends, product offerings, and competitor strategies.
- Boosted overall sales team performance by introducing innovative sales techniques.
- Achieved top sales agent status through consistent delivery of outstanding customer service and expert product knowledge.
- Improved client understanding of complex insurance products with clear, concise explanations.
Fundraiser
InfoCision
Remote, OH
10.2024 - 06.2025
- Increased donations over 75%
- Research donors: Find potential donors and research their backgrounds
- Create a fundraising message: Develop a message that appeals to potential donors
- Contact donors: Identify and contact potential donor
- Maintain donor records: Keep track of donor information
- Build relationships: Develop and maintain relationships with donors
- Analyze results: Analyze the results of all funding received
- Managed Inbound and Outbound calls approximately 150 calls and day
- Secured major donations for various programs through donor cultivation and relationship building.
- Provided regular progress reports on fundraising goals to board members, staff, and stakeholders.
- Evaluated and reported on impact of fundraising efforts to measure success and identify areas for improvement.
- Coordinated volunteer recruitment efforts, ensuring adequate staffing for fundraising activities and events.
Collector
D2 Management
Greenville, SC
11.2023 - 12.2024
- Managed over 150 calls per day
- Acting as a middleman between the creditor and the consumer.
- Try to obtain payment in full, negotiate payment arrangements, agree on a settlement
- Focus on inbound and outbound calls to collect old debts
- Collect within the laws of federal trade commission
- Increased debt collections by 50%
- Processed over 30 payments a day including payment plans per Credit Card
Operations Manager
Dragonfly Services LLC
Remote, SC
10.2021 - 10.2024
- Led hiring, onboarding and training of new hires to fulfill business requirements
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms
- Trained new employees on proper protocols and customer service standards
- Assisted in recruiting, hiring and training of team member
- Go over invoices to issue payroll direct deposit.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Increased profit by streamlining operations.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Compliant with company policies and procedures
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Developed systems and procedures to improve operational quality and team efficiency
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
Intake Specialist
HealthPro Heritage
Mauldin, South Carolina
06.2019 - 10.2021
- Have ability to use sound judgement while interacting with callers specific and accurate information
- Provide accurate information for verification of bills
- Increased Data entry by 35%
- Using Multiple verification and Billing software
- Established better ways to utilize billing software
- Knowledge on ICD-9 and ICD-10.
- Offered compassionate and attentive guidance to patients during crisis situations.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
Collections Specialist
Global Lending Services
Mauldin, SC
02.2018 - 06.2019
- Identify outstanding accounts
- Monitor accounts daily to identify overdue payments
- Contact customers by phone or mail to discuss their debts and negotiate payment or payment plans
- Resolved billing issues by 30%
- Investigate historical data for debts and bills to resolve billing issues
- Process payments increased revenue by 25%
- Maintain accurate customer records and notes
- Managed approximately 125 outbound and incoming calls per day.
- Managed several systems simultaneously
Customer Service Representative
Sprowlees Cleaning Service
Greenwood, SC
03.2014 - 01.2018
- Welcomes visitors by greeting them, in person or on telephone; answering and referring inquiries
- Directs visitors by maintaining employee and department directories; giving instructions
- Maintains security by following procedures; monitoring logbook; issuing visitor marketing to make great brand for the company.
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
- Organized and detail-oriented with a strong work ethic
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Developed and maintained courteous and effective working relationships
- Identified issues, analyzed information and provided solutions to problems
- Increased customer satisfaction by 95%
Customer Service Representative
Aerotek Contract
Abbeville, SC
05.2014 - 11.2014
- Data entry answering multiple lines approximately 75 per day
- Sending and Receiving emails approximately 50 per day
- Provided A1 Customer service to ensure customer satisfaction
- Route trucks using SAP with costs saving routes to deliver product
- Developed and maintained courteous and effective working relationships
- Identified issues, analyzed information and provided solutions to problems
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Faxed documents with accuracy and completed 100% per day
Customer Service Representative
Worldwide Solutions and Technology LLC
Remote, FL
12.2010 - 02.2014
- Managed approximately 200 inbound calls per day
- Serve as the initial point of contact for customer inquiries and issues, responding professionally and empathetically.
- Identify and resolve customer concerns, ensuring their satisfaction and exceeding expectations.
- Develop in-depth product knowledge and provide accurate information to customers.
- Assist customers with order processing, shipment tracking, and returns or exchanges.
- Maintain accurate records of customer interactions and inquiries.
- Provide basic technical support, troubleshoot issues, and escalate complex problems as needed.
- Collaborate with other departments to resolve customer issues and ensure a positive customer experience.
- Identify customer inquiry trends and provide feedback for process improvement.
- Maintain high customer satisfaction by building rapport and establishing strong relationships with customers.
- Follow communication procedures, guidelines, and policies while maintaining a positive brand image for the company.
- Maintained accuracy by 100%
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Quality Control Technician
Self-Regional Healthcare
Greenwood, SC
12.2000 - 10.2010
- Maintained electronic medical records with 100% accuracy
- Quality check of all Medical records for missing data
- Exceeded daily goals set by employer
- Expert knowledge on HIPPA rules
- Proposed corrective actions to address recurring quality issues.
- Reduced customer complaints by proactively addressing potential issues before products left the facility.
- Maintained quality documentation and records for conformance with relevant standards.
- Collaborated with production staff to improve processes, reduce defects and optimize quality.
- Helped uncover and fix production problems in order to reduce overall defect rates.
- Maintained accurate records of all quality control activities, ensuring easy retrieval for audits or management inquiries.
- Conducted thorough root cause analysis for recurring issues, leading to targeted corrective actions and continuous improvement.
- Tested and evaluated product precision against specifications to reduce discrepancies.
- Analyzed data trends to identify areas of concern and recommend proactive solutions, resulting in fewer product returns.
- Kept up-to-date with industry best practices and emerging technologies to continually improve the effectiveness of quality control measures.
- Improved communication between departments by acting as a liaison between production and engineering teams on quality matters.
- Managed non-conforming product evaluations and disposition, minimizing negative impacts on production schedules and customer satisfaction.
- Improved product reliability with thorough quality assessments and feedback to production team.
- Maintained meticulous records of quality control efforts, providing reliable audit trail for compliance purposes.
Education
Associate of Science - Health Care Management
Allied Health Institue
Fort Lauderdale, FL05.2014
Skills
Virtuous CRM software
Teamwork
Customer service
Problem-solving abilities
Multitasking Abilities
Self motivation
Excellent communication
Adaptability and flexibility
Time management abilities
Active listening
Organizational skills
Attention to detail
Problem-solving aptitude
Documentation and reporting
Analytical thinking
Task prioritization
Professionalism
Reliability
Negotiation
HIPAA compliance
Appointment scheduling
Patient confidentiality
Data entry proficiency
Follow-up skills
Medical terminology
Claims processing
Insurance verification
Timeline
Insurance Sales Agent
Pitch Perfect Solutions
06.2025 - Current
Fundraiser
InfoCision
10.2024 - 06.2025
Collector
D2 Management
11.2023 - 12.2024
Operations Manager
Dragonfly Services LLC
10.2021 - 10.2024
Intake Specialist
HealthPro Heritage
06.2019 - 10.2021
Collections Specialist
Global Lending Services
02.2018 - 06.2019
Customer Service Representative
Aerotek Contract
05.2014 - 11.2014
Customer Service Representative
Sprowlees Cleaning Service
03.2014 - 01.2018
Customer Service Representative
Worldwide Solutions and Technology LLC
12.2010 - 02.2014
Quality Control Technician
Self-Regional Healthcare
12.2000 - 10.2010
Associate of Science - Health Care Management
Allied Health Institue