Hotel Manager
Mangrove Bay Hotel
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Increased guest satisfaction by implementing innovative customer service initiatives and staff training programs.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Monitored safety procedures to ensure a secure environment for both guests and employees.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Provided exceptional service and assistance to guests upon check-in.
