Summary
Overview
Work History
Education
Skills
Timeline
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Nekiva Royster

Raleigh,NC

Summary

Professional with strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.

Experienced with managing branch operations and driving team performance to achieve business goals. Utilizes strategic planning and effective leadership to enhance operational efficiency. Track record of fostering strong client relationships and implementing successful financial strategies.

Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills.

Self-directed [Job Title] with adaptability to meet changing operational needs. Energetic and resourceful professional proficient in program management and team leadership. Innate sales abilities and customer service skills.

Overview

20
20
years of professional experience

Work History

Branch Manager

Woodforest Nation Bank
03.2010 - 11.2024
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Maintained friendly and professional customer interactions.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Complied with regulatory guidelines and requirements.
  • Complied with established internal controls and policies.
  • Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within the local community.
  • Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.
  • Learned and adapted quickly to new technology and software applications.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Strengthened communication skills through regular interactions with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Organized and detail-oriented with a strong work ethic.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Passionate about learning and committed to continual improvement.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Paid attention to detail while completing assignments.
  • Created and executed marketing strategies, increasing brand awareness and attracting new customers.
  • Enhanced branch visibility and market presence by orchestrating community engagement initiatives.
  • Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
  • Elevated staff morale and productivity by introducing system of rewards and recognition for outstanding performance.
  • Directed recruitment and onboarding efforts, assembling high-performing team committed to achieving branch objectives.
  • Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
  • Fostered culture of excellence and accountability, resulting in branch consistently exceeding performance targets.
  • Conducted regular financial reviews and audits, identifying and resolving discrepancies promptly.
  • Increased customer satisfaction with personalized banking solutions, tailoring services to meet individual financial goals.

Store Manager

Justice Tween Brands
04.2005 - 02.2010
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Learned and adapted quickly to new technology and software applications.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Strengthened communication skills through regular interactions with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Organized and detail-oriented with a strong work ethic.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Passionate about learning and committed to continual improvement.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
  • Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
  • Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
  • Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
  • Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
  • Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
  • Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
  • Improved efficiency and accuracy of inventory management by implementing new stock control system.
  • Developed rewards program that significantly increased repeat business by rewarding loyal customers.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
  • Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
  • Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
  • Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
  • Optimized checkout process to reduce wait times, improving customer satisfaction scores.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Reported issues to higher management with great detail.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Supervised guests at front counter, answering questions regarding products.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Rotated merchandise and displays to feature new products and promotions.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Approved regular payroll submissions for employees.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Education

Bachelor of Science - Accounting

North Carolina A&T State University
Greensboro, NC

Skills

  • Branch operations management
  • Customer service
  • Customer relationships
  • Excellent time management skills
  • Excellent work ethic
  • Coaching and mentoring
  • Team supervision
  • Relationship management
  • Strong team-builder
  • Verbal/written communication
  • Employee development
  • Decision-making
  • Cash handling
  • Training and development
  • Team player
  • Sales management
  • Staff development
  • Interviewing and hiring
  • Account review
  • Product training
  • Sales development
  • Goals and performance
  • Conflict resolution
  • Friendly
  • Strategic planning
  • Cash handling expertise
  • Banking
  • Performance reviews
  • Financial advising
  • Risk analysis
  • Multi-tasking
  • Strong interpersonal skills
  • Excels in team leadership

Timeline

Branch Manager

Woodforest Nation Bank
03.2010 - 11.2024

Store Manager

Justice Tween Brands
04.2005 - 02.2010

Bachelor of Science - Accounting

North Carolina A&T State University

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Nekiva Royster