Nekkiah McMillian
Hospitality Associate
Greensboro,NC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Hospitality Associate
Buffalo Wild Wings
High Point, NC
10.2022 - Current
- Identified and resolved customer complaints concerning food or lodging.
- Acknowledged outstanding staff performance to boost morale.
- Upsold additional products and services to customers, increasing revenue.
- Tallied cash drawer at beginning and end of each work shift.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Learned duties for various positions and provided backup at key times.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
Merchandise Reconciliation Associate
Walmart
Greensboro, NC
09.2022 - 10.2022
- Processed required paperwork to expedite handling of shipped and received goods.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Moved shipment materials to and from designated areas using lift and hand trucks.
Customer Service Associate
Walmart
Greensboro, NC
08.2022 - 09.2022
- Responded to customer calls and emails to answer questions about products and services.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Delivered prompt service to prioritize customer needs.
Cashier
Walmart
Greensboro, NC
06.2022 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used POS system to enter orders, process payments and issue receipts.
- Checked personal identifications during alcohol and tobacco sales.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
Activity Assistant
First Colony Health and Rehabilitation Center
Missouri City, TX
05.2016 - 01.2017
- Documented preferences and helped develop relevant activities.
- Scheduled movies, entertainment, and other special events.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
- Maintained master calendar and relevant records.
- Engaged residents through events, small groups, and personal attention.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
- Evaluated supplies and requested purchases to meet activity plans.
- Communicated with family members and other caregivers to provide updates on well-being and care of residents.
- Provided emotional support and companionship to improve quality of life for residents.
- Kept athletic and games equipment and facilities organized and maintained.
- Developed and monitored budgets for recreational activities.
Cashier
Kohls Department Store
Greensboro, NC
10.2014 - 02.2016
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers with returns, refunds and resolving transaction issues.
- Tallied cash drawer at beginning and end of each work shift.
- Built relationships with customers to encourage repeat business.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
Home Health Aide
Bayada Habilitation
Greensboro, NC
07.2013 - 10.2014
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Administered medication as directed by physician.
- Developed rapport to create safe and trusting environment for care.
- Provided mobility assistance such as walking and regular exercising.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
- Followed nutritional plans to prepare optimal meals.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Cashier
McDonalds
Greensboro, NC
08.2011 - 09.2012
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
Paraprofessional
Community Innovations
Whiteville, NC
04.2009 - 05.2011
- Assisted in supervising snack time and indoor and outdoor play.
- Oversaw groups of adults at school and off-site locations, maintaining optimal safety, and security.
- Oversaw adults in classroom and common areas to monitor, enforce rules, and support lead.
- Monitored adults on field trips, handling roll call, and group movement to keep youths safe in public settings.
- Reported on progress, behavior, and social skills.
- Enforced rules and instructions to maintain discipline.
Education
High School Diploma -
Whiteville High School
Whiteville, NC 08.2002 - 06.2006
Bachelor of Arts - Business Administration
Southern New Hampshire University
Hooksett, NH 08.2012 - 01.2013
Skills
Microsoft Office (10 years)undefined
Timeline
Hospitality Associate
Buffalo Wild Wings
10.2022 - Current
Merchandise Reconciliation Associate
Walmart
09.2022 - 10.2022
Customer Service Associate
Walmart
08.2022 - 09.2022
Cashier
Walmart
06.2022 - 08.2022
Activity Assistant
First Colony Health and Rehabilitation Center
05.2016 - 01.2017
Cashier
Kohls Department Store
10.2014 - 02.2016
Home Health Aide
Bayada Habilitation
07.2013 - 10.2014
Bachelor of Arts - Business Administration
Southern New Hampshire University
08.2012 - 01.2013
Cashier
McDonalds
08.2011 - 09.2012
Paraprofessional
Community Innovations
04.2009 - 05.2011
High School Diploma -
Whiteville High School
08.2002 - 06.2006
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