Nekole Ward
Houston,TX
Summary
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Hampton Inn By Hilton
04.2024 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
Front Desk Agent
Hampton Inn & Suites By Hilton
02.2023 - 04.2024
- Increased customer loyalty with exceptional communication skills and personalized service.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
Studio Coordinator
Zalla Massage
06.2023 - 03.2024
- Provided exceptional customer service during client visits, fostering long-term relationships with key accounts.
- Maintained a well-organized and clean studio environment, fostering an efficient workflow for staff and clients.
- Enhanced client satisfaction by ensuring timely communication and addressing their needs promptly.
- Handled incoming inquiries from prospective clients/query resolution promptly leading increased bookings and better conversion rates.
Sorter Operations Associate
Amazon
11.2021 - 03.2023
- Operated various types of machinery used in sorting processes, demonstrating versatility and adaptability.
- Managed daily tasks efficiently, ensuring timely completion of all assigned duties.
- Balanced multiple priorities simultaneously while working under pressure, demonstrating strong time management skills.
- Adhered to safety guidelines and protocols, minimizing accidents and maintaining a secure work environment.
Education
Bachelor of Science - Philosophy
Louisiana State University And A&M College
Baton Rouge, LA12.2025
High School Diploma -
West St. Mary High School
Baldwin, LA12.2014
Skills
- Customer Service
- Problem-solving skills
- Cash Handling
- Hospitality services
- Time Management
- Microsoft Office
Accomplishments
- Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times.
Timeline
Front Desk Agent
Hampton Inn By Hilton
04.2024 - Current
Studio Coordinator
Zalla Massage
06.2023 - 03.2024
Front Desk Agent
Hampton Inn & Suites By Hilton
02.2023 - 04.2024
Sorter Operations Associate
Amazon
11.2021 - 03.2023
Bachelor of Science - Philosophy
Louisiana State University And A&M College
High School Diploma -
West St. Mary High School
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