Nektarios Psoras
Astoria,NY
Summary
Proactive professional with 10 years of work experience and a proven knowledge of food preparation, quality control and staff management. Aiming to leverage my abilities to successfully fill front of house role at your restaurant.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server/ Bartender
Arriba Arriba
04.2023 - 08.2023
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Increased sales significantly by upselling higher-end products to customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Server
TAO New York
09.2022 - 03.2023
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Cultivated warm relationships with regular customers.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Served food and beverages promptly with focused attention to customer needs.
Floor Manager
142 Sullivan
04.2018 - 08.2022
- Created innovative cocktail selections and curated cocktail menu based on seasonal flavor profiles
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
- Handled guest complaints promptly, and acted as supervisor with escalated issues
- Assessed bar inventory and completed requisition sheets to restock supplies.
Lead Server
Soho House New York
02.2017 - 03.2018
- Coached team members, delivering candid feedback on expectations and performance
- Provide superior service and discretion for high profile members
- Participated in leadership meetings to develop new policies and procedures
- Managed inventory levels and minimized loss, following company systems and guidelines
- Created successful shift plans, adjusting team member line-up to achieve shift efficiency
- Prepared end-of-shift reports for management review and approval.
Server/ Bartender
Spice Market
09.2012 - 10.2016
- Informed kitchen of special dietary needs or requests, delivering personalized meal options
- Used restaurant industry terms and lingo to effectively communicate with front-of-house and back-of-house staff
- Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations
- Suggested additional items to customers to increase restaurant sales.
Education
Bachelor of Science - Advertising
Fashion Institute Of Technology
New York, NY05.2017
Skills
- TIPS Certified
- Food Handlers Permit
- Anticipating Guest Needs
- Bartending/ Serving/ Supervising
- Train Employees
- Suggestive Selling
- Regulatory Compliance
- Adaptable and Flexible
- Age Verification
- Guest Relations Management
- Service Prioritization
- Extensive Knowledge of Wine, Beer and Spirits
Certification
Scheduling Staff
Inventory Management
Training and Implementing Educational Programs
Creative Strategy
TIPS Certified
PPE Guideline Compliance
Supply and Inventory Maintenance
Bar Operations and Logistics
Menu Memorization
Liquor, Beer and Wine Knowledge
Anticipating Guest Needs
Classic Cocktails
Forecast Preparation
Mixology Techniques
High-Volume Environments
Age Identification and Compliance
CERTIFICATIONS
Food Handlers Permit
Timeline
Server/ Bartender
Arriba Arriba
04.2023 - 08.2023
Server
TAO New York
09.2022 - 03.2023
Floor Manager
142 Sullivan
04.2018 - 08.2022
Lead Server
Soho House New York
02.2017 - 03.2018
Server/ Bartender
Spice Market
09.2012 - 10.2016
Bachelor of Science - Advertising
Fashion Institute Of Technology
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