Nelba Haggerty
Plainsboro
Summary
Efficient Administrative Office Assistant with over 7 years of
Professional office support specialist with proven ability to manage administrative tasks efficiently and enhance workplace productivity. Strong focus on team collaboration, with adaptability to meet changing needs. Known for reliability, effective communication, and proficiency in scheduling, data management, and customer service, ensuring smooth operations and achieving results.
Overview
17
17
years of professional experience
Work History
Office Manager
Robinson & Company
08.2024 - 03.2025
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
Leasing Consultant
RPM Development Group
12.2024 - 06.2024
- Contact leads or future applicants through the website Apartments.com to schedule or set up viewing of vacants apartments.
- Guide future leads or applicants through the rental application process from touring the vacant unit to processing the rental application either for Market Rates Units and for Affordable Housing Units.
- Setting up applicants into the system - Yardi to proceed with the income and credit screening. Employment and Rental history verification.
- Upon approval of the applicant preparing the lease agreement and all the move - in paperworks.
- Do the walk -through and move - in inspection with the future tenant/resident, making sure that the unit is impeccable and no issues related with the unit/apartment prior to the tenant's move - in.
- Processing Affordable applications following the Tax Credit Guidelines.
- Following up Affordable applicants, making sure that the correct paperworks were submitted in order to assign them into the affordable waiting list.
Warranty Administrator
Ryan Homes
06.2023 - 11.2023
- Managed all aspects of the warranty administration process, including Requesting and Processing Home Warranties for both division (North and Central) into the PWSC Home Warranty Website.
- Preparing and Running Homeowners report on Stars - that will lead to have all the data handy in order to create and do correct Home Warranty Enrollment into the PWSC Home Warranty Website.
- Sending the Processed Warrants Enrollment Confirmation paperwork to the specific Project Managers, Production Managers and Townships in order to prepare the Home inspections closer to the settlement day.
- Scanning, Saving and Preparing all the documents into OnBase (Company's- Filing Software)
- Working along with the Title Company to prepare Warrants for upcoming Settlement.
- Creating, Preparing and sending Settlement Letters to the appropriate homeowner.
- Setting up/ preparing New Home Owners Packet for different communities.
- Scanning and processing either Building Permits or Certificate of Occupancy Permits.
Intake Coordinator - Housing Division
Central Jersey Legal Services
03.2023 - 06.2023
- Spanish/English Intake coordinator, gathering all the information needed to transfer it to the appropriate party.
- Managed a high-volume caseload, prioritizing urgent cases and effectively allocating resources to meet client needs.
- Coordinate and organize the Housing Division Intakes, prioritizing clients with Eviction Notice, Warrant of Removal.
- Evaluate prospective client inquiries and phone calls, analyzing their case fit and making sure the clients feel seen and heard which will lead to scheduling a phone call appointment.
- Organizing the phone call appointments in Outlook Calendar in a way that each attorney will have a proper time frame for each client.
Pain Management Medical Assistant
Regenerative Spine & Pain Institute
05.2022 - 07.2022
- Scheduler coordinator, handling New Patients appointments or Follow Ups Appointments
- Simultaneously translation with the patients and doctors from English to Spanish and vice versa.
- Setting up patients’ room to be evaluated by the physicians.
- Working with Different Health Insurances Websites as for United Health Care, Aetna Health Care to entry Data in order to get the Insurance Authorization.
- Follow up with the Insurance companies to get the authorization for patients getting the Medical Procedures as for Cervical or Lumbar Epidural Injections
Sales and Leasing Consultant
Windsor Woods
08.2021 - 04.2022
- Meeting potential renters and guiding them on tours of available units
- Following up on leads for potential renters.
- Handling DLS Dynamic Lead Solution a New York based company that strives to streamline the entire residential leasing process for its clients, which decided to partner with MRI Software and integrate with its award-winning property management solutions.
- Preparing leasing documents for potential renters using property standards and regulations.
- Draw up Lease Renewals for Current Residents.
- Analyzing and creating Excel Spreadsheets and Power Points Presentation for the bi-weekly leasing agents meeting (I used to evaluate every renewal, in particular the difference between the current rent and the market rent.
- Handling Yardi Software Platform.
- Creating a rapport relationship with current tenants to give them personalized customer service.
- Keeping an eye on community facilities such as mailrooms, fitness centers, swimming pool. Accomplishments
- Improving lease agreements documents policies.
Pain Management Office Assistant
Garden State Pain Management
07.2016 - 02.2018
- Simultaneous English-Spanish translator for English speaking doctor and Spanish speaking patients.
- Utilized English and Spanish medical vocabulary relating to interventional pain management treatment.
- Effectively assisted patients with questions or concerns regarding their treatment under physician supervision.
- Documented patients provided information for use by physician and insurance companies.
- Scheduled patient procedures (e.g. Lumbar or Cervical Steroid Injections. Lumbar or Cervical Facet Nerve Blocks. Lumbar Diskograms)
- Processing all NY and NJ Worker's Compensations and No faults claims (eg. C4/Initial Doctor's Report, C4.2, MG2)
- Request pre-certification or authorization for NY WC claims, requiring the MG2.
- Follow up with WC adjusters re on MG2 and update of patient charts.
Cashier/Customer Service Assistant
Jax Car Wash
02.2008 - 05.2011
- Managed a team of 10 cashiers, ensuring efficient and accurate customer transactions while maintaining high levels of customer satisfaction.
- Answered questions from Spanish and English-speaking customers.
- Soliciting and managed corporate accounts.
- Obtained and received merchandise, totaled bills, accepted payments.
- Set up advertising displays on counters and tables to promote sales.
Education
Bachelors - Social Communications
Universidad Catolica de Santo Domingo
05.2004
Skills
- Data Entry
- Customer Service Relations
- Communication Skills
- English/ Spanish Translator
- Office Windows
- Yardi Software
- Customer service
- Organizational skills
- Office administration
- Document management
- Mail handling
- Scheduling
- Travel coordination
- Fair housing policies
- Lease agreements
- CRM software
- Property tours
- Telephone and email etiquette
- Unit inspection
Languages
Spanish
English
Links
Linkedin
Timeline
Leasing Consultant
RPM Development Group
12.2024 - 06.2024
Office Manager
Robinson & Company
08.2024 - 03.2025
Warranty Administrator
Ryan Homes
06.2023 - 11.2023
Intake Coordinator - Housing Division
Central Jersey Legal Services
03.2023 - 06.2023
Pain Management Medical Assistant
Regenerative Spine & Pain Institute
05.2022 - 07.2022
Sales and Leasing Consultant
Windsor Woods
08.2021 - 04.2022
Pain Management Office Assistant
Garden State Pain Management
07.2016 - 02.2018
Cashier/Customer Service Assistant
Jax Car Wash
02.2008 - 05.2011
Bachelors - Social Communications
Universidad Catolica de Santo Domingo
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