NELCEHA CHAMBERS
North Little Rock
Summary
Proactive, friendly customer service specialist. Timely and professional and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization. Driven with Customer Service experience communicating with clients to answer questions and support needs. Quality-driven when listening carefully to questions, and transferring or escalating calls requiring high-level responses from other departments or supervisors. Talented at documenting detailed caller interactions to record for tracking and smooth future communication.
Overview
7
7
years of professional experience
Work History
Member Service Representative II
AFMC
07.2024 - Current
- Answered inbound calls to greet and assist customers with various needs and questions
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified customer identification and documentation for compliant transactions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Member Service Representative
Office Recruiters/AFMC
08.2023 - 07.2024
- Answered inbound calls to greet and assist customers with various needs and questions
- Responded to customer questions and complaints and documented consumer communications
- Provided expert service by communicating information to customers and following up on promises
- Documented detailed notes in CRM system to track customer interactions
- Responded to problems related to claims eligibility and utilization of provider services
Customer Service Representative
Centene
08.2020 - 07.2021
- Resolved customer issues and answered questions to ensure a positive experience
- Made telephone calls to physicians
Pharmacy Technician
Walmart
02.2018 - 02.2020
- Registered all related sales on the assigned cash register; collected and handled cash
- Developed strong relationships with valued customers to cultivate customer loyalty
- Performed duties as assigned by the Pharmacy Manager, Staff Pharmacist and Store Manager
- Utilized pharmacy systems to enter patient and drug information
- Filled prescriptions by retrieving, counting, and pouring pharmaceutical drugs
- Verified medicine correctness and checked for possible interactions
- Processed medical insurance claim forms and electronic transmissions to obtain payments for orders
Education
High School Diploma -
05.2004
Skills
- Member correspondence
- Payment processing
- Customer service
- Call center experience
- Document processing
- Healthcare
Timeline
Member Service Representative II
AFMC
07.2024 - Current
Member Service Representative
Office Recruiters/AFMC
08.2023 - 07.2024
Customer Service Representative
Centene
08.2020 - 07.2021
Pharmacy Technician
Walmart
02.2018 - 02.2020
High School Diploma -
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