Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Hi, I’m
Nelda Robb
Idalou,TX
Summary
Overview
19
years of professional experience
Work History
Reladyne
Administrative Assistant
01.2011 - 07.2020
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Reconciled daily cash transactions, deposited daily checks and kept accurate records.
Gibson Plumbing, Heating & Air Conditioning
Dispatcher
04.2003 - 12.2010
Job overview
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Enhanced communication with first plumbers / HVAC Techs by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Analyzed customer feedback and provided solutions to improve customer service.
- Answered phone calls and responded to customer emails.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Provided customers with information on products and services.
- Managed customer accounts and invoicing.
- Reconiled daily deposits
Smith Ford
Receptionist
08.2001 - 04.2007
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Handled assignments independently with good judgement and critical thinking skills.
- Made and distrubuted company newsletter for weekly meetings
Education
Lubbock High SchoolLubbock, TX
Diploma from All Subjects
06.1987
University Overview
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Word
- Time Management
- File Organization
- Customer and client relations
- Computer Proficiency
- Filing
- Documentation and Recordkeeping
- Microsoft Office Suite
- Office Management
- Verbal Communication
- Invoice Processing
- Mail handling
- Multi-line phone proficiency
- Account Reconciliation
Quote
The way to get started is to quit talking and begin doing.
Timeline
Administrative Assistant
Reladyne
01.2011 - 07.2020
Dispatcher
Gibson Plumbing, Heating & Air Conditioning
04.2003 - 12.2010
Receptionist
Smith Ford
08.2001 - 04.2007
Lubbock High School
Diploma from All Subjects
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