Nelda Tilley-brant
Science Hill,KY
Summary
Proven Medical Assistant with a track record of enhancing patient care at Central Maine Community Hospital. Leveraged HIPAA compliance and compassionate communication to boost patient satisfaction significantly. Excelled in phlebotomy and patient education, contributing to improved health outcomes. Demonstrated adaptability and a commitment to professionalism, ensuring high-quality care and efficient clinic operations.
Overview
21
21
years of professional experience
Work History
Medical Assistant
Central Maine Community Hospital
07.1997 - 07.2018
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Empowered patients through education on self-management techniques for chronic conditions.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Completed EKGs and other tests based on patient presentation in office.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Oriented and trained new staff on proper procedures and policies.
- Taught patients about medications, procedures, and care plan instructions.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Measured patient spirometry.
Education
No Degree - Medical Nursing
Central Maine Community College
Auburn, ME09.1998
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Direct Patient Care
- Clinical Documentation
- Patient-focused care
- Data Entry
- Phlebotomy
- Reliable team player
- Procedure Assistance
- Electronic Health Records
- Electronic Medical Records
- Compassionate
- Immunization Administration
- CPR
- Phlebotomy Techniques
- Specimens collection and processing
- Patient Assessments
- Professionalism and Ethics
- Maintaining confidentiality
- Compassionate caregiver
- Medical Records Management
- Medical Terminology
- Vital Sign Monitoring
- Medical supply inventory
- Medical office administration
- Adaptable
- Inventory and supply management
- Knowledge of EKG rhythm interpretation
- Inventory Management
- Diagnostic Procedures
- Emergency Response Preparedness
Timeline
Medical Assistant
Central Maine Community Hospital
07.1997 - 07.2018
No Degree - Medical Nursing
Central Maine Community College
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