Neldalis Fernandez
Orlando
Summary
Detail-oriented and empathetic professional with a background in guest services. Known for effective problem-solving skills and a commitment to safety protocols, enhancing overall operational success and guest satisfaction.
Overview
2
2
years of professional experience
Work History
Attractions Attendant
Universal Orlando
Orlando, FL
04.2025 - Current
- Ensured guest safety by monitoring ride operations and enforcing safety protocols.
- Assisted in maintaining cleanliness and organization of attractions for optimal guest experience.
- Trained new team members on operational procedures and customer service standards.
- Responded promptly to guest inquiries, providing information about attractions and services.
- Adapted quickly to changing circumstances and guest needs during peak operational hours.
Front Desk Receptionist
RioLaser Hair Removal
Orlando, FL
11.2024 - 12.2025
- Managed front desk operations, ensuring smooth patient flow and exceptional customer service.
- Scheduled appointments efficiently, maximizing daily patient bookings and minimizing wait times.
- Maintained accurate patient records using electronic health record systems, ensuring compliance with privacy regulations.
- Handled incoming calls professionally, addressing inquiries and directing patients to appropriate services.
- Processed payments and managed transactions accurately, contributing to financial reconciliations at end of shifts.
- Collaborated with clinical staff to facilitate seamless communication regarding patient needs and appointment updates.
Education
Associate of Science - Health Sciences
Valencia College
Orlando, FL05-2029
Skills
- Patience and empathy
- Safety awareness
- Safety procedures
- Cleanliness standards
- MS Excel
- Emergency evacuation procedures
- Telephone etiquette
- Data entry
- Problem-solving skills
- Scheduling
- Verbal and written communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Attractions Attendant
Universal Orlando
04.2025 - Current
Front Desk Receptionist
RioLaser Hair Removal
11.2024 - 12.2025
Associate of Science - Health Sciences
Valencia College