Neldia Wanye
Baltimore,MD
Summary
Dedicated Medical Specialty Concierge at Mercy Medical Center, adept in customer service and effective communication, streamlined departmental communications, enhancing patient service delivery. Demonstrated adaptability and leadership, improving team performance and operational efficiency. Skilled in EPIC Systems and multitasking, significantly contributing to continuous improvement and patient satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Specialty Concierge
Mercy Medical Center
06.2024 - Current
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Streamlined communication between departments, ensuring efficient service delivery to patients.
- Coordinated patient scheduling and checked patient insurance, demographics, and history and to keep information current with EPIC Systems
- Managed high call volumes with Jabber, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Transcribed phone messages and relayed to appropriate personnel.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Manager Trainee
Mercy Medical Center
01.2023 - 06.2024
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Provided mentoring and coaching to employees enhancing their workflow process and overall job performance.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Medical Operations Intern
Mercy Medical Center
08.2022 - 12.2022
- Studied with senior staff to develop deep understanding of team processes and full operational activities.
- Assisted in the preparation of reports highlighting operational successes and areas requiring further attention or improvement.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Prepared and processed patient referrals and transfer requests.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Community Center Assistant
Towson University
08.2021 - 06.2022
- Greeted incoming visitors and residents professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined administrative processes for check-ins, check-outs, and mail pick-up, enhancing efficiency during peak periods.
- Increased student involvement in community-building activities through regular social events and programs.
- Provided valuable resources to residents on academic success strategies, mental health support services, and other available campus support networks.
- Coordinated move-in/move-out procedures to ensure smooth transitions for incoming and outgoing residents.
Education
Bachelor of Science - Healthcare Administration
Towson University
Towson12.2022
Skills
- Detail-oriented approach
- Adaptability and Flexibility
- Time Management
- Multitasking Abilities
- Team Collaboration
- Effective problem solving
- Continuous Improvement
- Effective Communication
Certification
- Social Media Marketing - HubSpot Academy, Dec 2021
Relevant Skills: Designing Marketing Campaigns, Project Management
- Social/Behavioral Research - CITI Program, March 2022
Relevant Skills: Data analytics, Risk Assessment
Languages
Twi
Native or Bilingual
Timeline
Medical Specialty Concierge
Mercy Medical Center
06.2024 - Current
Manager Trainee
Mercy Medical Center
01.2023 - 06.2024
Medical Operations Intern
Mercy Medical Center
08.2022 - 12.2022
Community Center Assistant
Towson University
08.2021 - 06.2022
Bachelor of Science - Healthcare Administration
Towson University