NELDIA WATSON
McKinney,TX
Summary
Highly motivated and strategic EO/EEO Facilitator with extensive experience in dispute resolution and mediation. A strong communicator and public speaker with successes in leading adult training and education on a variety of subjects. Proven abilities in program development and implementation including policies, procedures, and documentation systems to ensure adherence to employment laws and regulations. A skilled mentor and coach with excellent interpersonal and negotiation skills. Expertise in multi-tasking and organization to complete projects in a timely manner. Currently holds a Secret Security Clearance. Core Qualifications Employee and Personnel Relations Counseling and Mediation Problem Solving and Negotiation Alternative Dispute Resolution Techniques Determining Settlement Agreements Leadership Development Interviewing and Information Gathering Diversity Awareness and Advocacy Suicide Assessment Adult Education and Training Excellent Communication Skills Statistical Research and Analysis Proficient in civil rights laws and staying up-to-date on equal opportunity guidelines. Qualified for Equal Employment Opportunity compliance work and employee training. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
30
30
years of professional experience
1
1
Certification
Work History
EEO Officer
US Army Corps Of Engineers Fort Worth District
12.2017 - Current
- Examined complaints made by workers, conducted interviews and mediated disputes.
- Reviewed complaints and claims from workplaces about civil rights, determined validity and helped build satisfactory resolutions.
- Interviewed persons involved in equal opportunity complaints to verify case information.
- Planned workshops to help workplaces remain complaint free and support diverse employees.
- Performed audits and deep document reviews to verify compliance with applicable laws.
- Monitored implementation and impact of guidelines for nondiscriminatory employment practices.
- Collaborated with various agencies and workplaces to extend workplace understanding and enhance compliance.
- Took notes on interviews and other workplace investigations, compiled records and organized documentation for cases.
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proved successful working within tight deadlines and fast-paced environment.
- Planned workshops to help workplaces remain complaint free and support diverse employees
EEO Specialist
US Army Corps Of Engineers Tulsa District
04.2015 - 12.2017
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
- Collected, arranged, and input information into database system.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Evaluated customer needs and feedback to drive product and service improvements.
- Generated reports detailing findings and recommendations.
- Maintained current understanding of market conditions, compliance standards and best practices.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Developed and managed relationships with key clients and partners to drive growth.
- Educated staff on organizational mission and goals to help employees achieve success.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Devised and implemented processes and procedures to streamline operations.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained database systems to track and analyze operational data.
- Created and managed project plans, timelines and budgets.
- Developed and implemented systems to track customer feedback and satisfaction.
- Collaborated with internal departments to align marketing campaigns.
Equal Opportunity Compliance Specialist, Counselor, and Diversity Manager
US Army Reserve
05.2010 - 04.2015
- Counseled EEO complaint and discrimination cases filed by Army Civilian employees and provided alternate resolution resulting in no files going formal
- Planned, scheduled, and facilitated focus groups of over 800 personnel for US Army Reserve Command Headquarters to improve work environment through gathering and analyzing feedback
- Presented recommendations for improvement to Commander
- Conducted climate surveys for US Army Reserve Command subordinate organizations of 1500+ personnel and analyzed results to determine action plans to improve organization climate
- Organized Army Reserve's Equal Opportunity Conference and Workshop from 2007, 2011 for over 450 practitioners
- Organized and conducted annual ethnic observances and multi-cultural community events for 1600+ personnel for Team Fort Bragg EO, Army Forces Command and US Army Reserve
- Serve as neutral third party to mediate conflicts and violence based on race, color, or national origin, and provide services to prevent and respond to hate crimes
- Consult with compliance executives on equal opportunity regulations, race relations, disparate treatment, and civil rights relating to nondiscrimination and affirmative action
- Develop and implement procedures for complaint and alternative dispute resolution
- Act as subject matter expert and advocate for diversity and cultural educational awareness
- Assess impact of conflicts and violence in Army community through analysis of tension level, identification of stakeholders, and determination of complexity of issues surrounding conflict
- Restructured training for Equal Opportunity and Sexual Harassment and Assault Response Prevention (SHARP) program
- Published corporate-level compliance regulations and programs to promote cultural and diversity awareness and education
- Provide case management and detailed statistical analysis for race relations matters and non-discriminatory policies.
- Maintained confidentiality of records relating to clients' treatment.
- Guided clients in developing skills and strategies for dealing with problems.
Senior Equal Opportunity Advisor
US Army Reserve
01.2007 - 05.2010
- Subject matter expert for equal opportunity and sexual harassment concerns for organization servicing over 205,000 members
- Processed appeals of equal opportunity and sexual harassment complaints for Army Reserve subordinate commands
- Developed, designed, and led specialized training courses including Prevention of Sexual Harassment, Race Relations, Disparate Treatment, Equal Opportunity Management, and Nondiscrimination and Affirmative Action
- Instructed regional Army Reserve Commands on plans, policies, procedures, and maintenance of division and brigade sized Equal Opportunity programs
- Managed and monitored enrollment and attendance to Equal Opportunity Advisor Reserve Component course through Army Training Requirements and Resources System (ATRRS)
- Researched and reviewed equal opportunity complaints to provide written responses to Congressional inquiries
- Facilitated training for SHARP transition program and Victim Advocate personnel on intake and processing procedures for sexual harassment and sexual assault cases
- Trained Equal Opportunity staffs to conduct, evaluate, and analyze climate surveys to improve organizational environment
- Prepared written recommendations for course of actions to senior Army Reserve leadership.
Branch Manager Senior
US Army Reserve
05.2005 - 04.2007
- Enlisted Non-Commissioned Officer, 90th Regional Readiness Command 40 hours
- Managed Army Reserve Soldier student training accounts across 5 state region
- Saved organization $634K annually through identifying and awarding alternative skills for job position assignments
- Ensured unit readiness by removing non-deployable soldiers from Troop Program Unit (TPU) force structure positions
- Served as Train-the-Trainer instructor for US Army Reserve's Suicide Intervention Program
- Monitored and tracked training progress of Army Reserve trainees using Training Requirement and Resource System (ATRRS)
- Reviewed and processed reassignment and assignment orders, relocations, and discharge orders
- Scheduled and managed board procedures for Army Reserve soldiers nationwide.
Senior Operations Non-Commissioned Officer
United States Army Reserve
03.2002 - 01.2005
- Provided technical support and guidance to Army Reserve Operations section, division's staff officers, and all subordinate units
- Managed $7M operational budget and provided input for budget and support requirements
- Handled automated order processing for more than 12,000 Army Reserve soldiers
- Wrote and submitted evaluation reviews for 8 civilian employees and 36 military personnel
- Reviewed and processed recommendations for awards
- Drafted correspondences for Commanding General's approval and signature
- Coordinated division training capabilities for regional and national training councils.
Guidance Counselor and Army Recruiter
10.1993 - 03.2002
- Interviewed and counseled prospective enlistees, discussed individual aims and goals, and processed qualified applicants for enlistment into Army Reserve
- Recruited qualified applications through networking with schools, public officials, personnel managers, and religious and civil leaders and presenting Army as employment and career opportunity
- Presented formal and informal presentations for students on advantages of Army
- Interviewed prospective enlistees to discuss training, education, and career goals
- Wrote, edited, and distributed recruiting material for local communications agencies
- Prepared Army and Army Reserve recruiters by conducting orientation to sales process and maximized recruiter effectiveness through addressing training needs
- Developed individual coaching plans, provided resources, and conducted drive-alongs with senior representatives to ensure recruiting effectiveness
- Provided quality control for all electronic paperwork, enlistment security screenings, and reserve accessions procedures.
Education
Master of Science - Administration
05.2015
EO/EEO Mediation Course -
2006
DoD Equal Opportunity Advisor Course -
2006
Instructor's Course -
2006
Applied Suicide Intervention Master Trainer Certification -
2005
Finance and Accounting Course -
2005
Bachelor of Science - Organizational Leadership
2002
Guidance Counselor Course -
2000
Advanced Noncommissioned Officer Course -
1995
Basic Army Recruiting Course - undefined
1993
Basic Noncommissioned Officer Course -
1993
Primary Leadership Development Course, Fort -
1989
Skills
- Commander Advisement
- Problem Resolution
- Cultural Change Initiatives
- New Hire Orientation
- Employment Discrimination
- Complaint Reviews
- EEO Reporting
- EEOC Compliance
- Compliance Adherence
- Investigative Interviews
- Title VII
- Claims review
- Federal laws knowledge
- Conflict mediation
- Cultural Awareness
Certification
- Equal Opportunity Advisor Program. June 2007
- Equal Employment Opportunity Mediation Course June 2007
- Equal Employment Opportunity Manager's Program April 2017
- Special Emphasis Program Manager's Course April 2017
Community Service
Volunteer for community Pack Shack to plan, organize and conduct activities to help provide food, clothing, and resources to those in need.
Timeline
EEO Officer - US Army Corps Of Engineers Fort Worth District
12.2017 - Current
EEO Specialist - US Army Corps Of Engineers Tulsa District
04.2015 - 12.2017
Equal Opportunity Compliance Specialist, Counselor, and Diversity Manager - US Army Reserve
05.2010 - 04.2015
Senior Equal Opportunity Advisor - US Army Reserve
01.2007 - 05.2010
Branch Manager Senior - US Army Reserve
05.2005 - 04.2007
Senior Operations Non-Commissioned Officer - United States Army Reserve
03.2002 - 01.2005
Guidance Counselor and Army Recruiter -
10.1993 - 03.2002
Central Michigan University - Master of Science, Administration
Defense Equal Opportunity Management Institution - EO/EEO Mediation Course,
Defense Equal Opportunity Management Institution - DoD Equal Opportunity Advisor Course,
U. S. Army Reserve - Instructor's Course,
Applied Suicide Intervention Skills Training - Applied Suicide Intervention Master Trainer Certification,
U.S. Army Finance And Accounting - Finance and Accounting Course,
Southern Nazarene University - Bachelor of Science, Organizational Leadership
U.S. Army Recruiting School - Guidance Counselor Course,
U.S. Army - Advanced Noncommissioned Officer Course,
Fort Benjamin - Basic Army Recruiting Course,
U.S. Army - Basic Noncommissioned Officer Course,
U.S. Army - Primary Leadership Development Course, Fort,
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