Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nelfi Hunter-Hall

New York,NY

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

12
12
years of professional experience

Work History

Front Desk Supervisor

Performance Staffing Solutions Inc
09.2024 - 06.2025
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
  • Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
  • Scheduled and assigned daily work and activities for team members.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Airport Customer Service Agent

Hospital Housekeeping Services
08.2023 - 08.2024
  • Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
  • Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
  • Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
  • Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
  • Handled disruptions such as denied boarding or oversold flights calmly and professionally while finding alternative solutions for affected passengers.
  • Contributed to team success by sharing best practices learned through training sessions or past experiences with fellow agents.

Community Outreach Coordinator

Southgate Apartment Homes
06.2018 - 06.2022
  • Served as a liaison between the organization and key stakeholders, fostering trust through open communication and transparent decision-making processes.
  • Advocated for underrepresented populations within the community, ensuring their voices were heard when shaping organizational policies or planning new programs.
  • Strengthened relationships with community partners through regular communication and collaboration on joint initiatives.
  • Maintained an up-to-date knowledge of best practices in community outreach, regularly attending professional development workshops and networking events to stay informed about new strategies or tools that could enhance program impact.
  • Managed budgets for multiple projects, consistently adhering to financial constraints while achieving desired outcomes.
  • Acted as main point of contact between management, clinical staffs and external community.

Assistant Site Director

New York Junior Tennis & Learning
06.2013 - 04.2017
  • Oversaw daily operations at the construction site, ensuring on-time completion of projects.
  • Served as a liaison between site personnel and upper management, ensuring seamless information flow between both parties.
  • Assisted Site Director in resolving any unforeseen challenges encountered during projects, demonstrating adaptability and creative problem-solving skills.
  • Mentored junior staff members, fostering professional development and creating a positive work environment.
  • Worked with DYCD and other state funding agencies.
  • Maintained accurate records of all activities related to projects while adhering to company standards and regulations.

Education

Associate of Applied Science - Criminal Justice

Monroe College
Bronx, NY
08-2016

Skills

  • Superior customer service
  • Data entry
  • Computer proficiency
  • Client relations
  • Microsoft PowerPoint
  • Microsoft Office Suite
  • Customer relationship management (CRM)

Languages

Spanish
Native or Bilingual

Timeline

Front Desk Supervisor

Performance Staffing Solutions Inc
09.2024 - 06.2025

Airport Customer Service Agent

Hospital Housekeeping Services
08.2023 - 08.2024

Community Outreach Coordinator

Southgate Apartment Homes
06.2018 - 06.2022

Assistant Site Director

New York Junior Tennis & Learning
06.2013 - 04.2017

Associate of Applied Science - Criminal Justice

Monroe College

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