Neli Calle
Fall River,MA
Summary
Experienced with medical office administration, ensuring smooth daily operations and patient flow. Adept at managing patient records and fostering trust through empathetic communication, I significantly enhanced patient flow and reduced wait times. Utilize medical terminology and electronic health record systems to maintain organized and accurate information. Knowledge of patient scheduling, insurance verification, and confidentiality protocols.
Overview
18
18
years of professional experience
Work History
Medical Office Assistant
Cape Cod Health Care
11.2023 - Current
- Coordinated/Scheduled surgical procedures for Colonoscopies and Endoscopies.
- Answered telephone calls to schedule procedures, offered office information, answered questions, and directed calls to medical staff.
- Registered patients and completed associated paperwork for accurate records.
- Provided compassionate support to patients during intake process, addressing concerns and answering questions as needed.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Requested insurance authorizations when required.
- Updated patient information and insurance details for accurate electronic medical records.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Prepared and processed patient referrals and transfer requests.
- Performed various administrative tasks by filing, copying and faxing documents.
- Facilitated patient education by providing relevant health and procedure information.
- Reduced patient anxiety by providing clear explanations of procedures and answering questions.
- Improved office communication by promptly relaying messages between patients and healthcare providers.
- Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Patient Intake Coordinator
Northeast Health Services, LLC
10.2021 - 10.2023
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Generated reports and logged patient information for reliable records.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Called patients to confirm scheduled appointments day in advance.
- Demonstrated proficiency in various medical software programs, adeptly adapting to new technology as required for optimal job performance.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
Yale New Haven Health Hospital
Roth Staffing Agency
07.2014 - 11.2017
- Redirected interpreters to departments related to their language specialty.
- Worked directly from a work QWE
- Assisted and facilitated in all office necessities and worked directly with the office manager.
Medical Receptionist
Optimus Health Care, Inc
06.2006 - 04.2011
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Optimized appointment scheduling to maximize doctor availability.
- Reduced administrative errors by consistently verifying insurance information.
- Obtained payments from patients and scanned identification and insurance cards.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Processed medical insurance claims and payments.
Education
Associate of Science - General Studies
Bristol Community College
Fall River, MA05-2028
High School Diploma -
Warren Harding High School
Bridgeport, CT06-2007
Skills
- Healthcare compliance
- Bilingual: Fluent in Spanish and English
- Managing patient records
- Appointment management
- Payment collection and processing
- Spreadsheet tracking
Languages
Spanish
Full Professional
Timeline
Medical Office Assistant
Cape Cod Health Care
11.2023 - Current
Patient Intake Coordinator
Northeast Health Services, LLC
10.2021 - 10.2023
Yale New Haven Health Hospital
Roth Staffing Agency
07.2014 - 11.2017
Medical Receptionist
Optimus Health Care, Inc
06.2006 - 04.2011
Associate of Science - General Studies
Bristol Community College
High School Diploma -
Warren Harding High School
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