Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Neli Flores

Avondale,AZ

Summary

Seasoned Specialist offering 5 years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of QA terms, tools and methodologies. Committed to improving overall business processes.

Overview

9
9
years of professional experience

Work History

Wholesale Specialist

Sherwin-Williams
Phoenix, AZ
04.2018 - Current

Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.

  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Assisted customers during selection process and helped choose perfect products to meet individual needs.
  • Increased repeat business using great customer service, problem-solving and conflict resolution skills.
  • Answered customers' questions and addressed problems and complaints in person and via phone.

Teacher's Aide

Tumbleweed elementary
Phoenix, AZ
11.2015 - 07.2017
  • Enforced rules for behavior and procedures to maintain order among class.
  • Supervised children on field trips to maintain safety and foster cultural learning experiences.
  • Established positive relationships with students, parents, fellow teachers and school administrators.
  • Prepared lesson materials, bulletin board displays, exhibits and demonstrations to assist teachers in classroom preparation.

Education

High School Diploma -

Sunnyslope High School
Phoenix, AZ
05.2015

Skills

  • Customer Relations
  • Experience in Leadership
  • Complex Problem Solving
  • Customer Service
  • Staff Supervision
  • Invoice Payment Authorization
  • Information Sourcing

Languages

English
Professional
Spanish
Professional

Timeline

Wholesale Specialist

Sherwin-Williams
04.2018 - Current

Teacher's Aide

Tumbleweed elementary
11.2015 - 07.2017

High School Diploma -

Sunnyslope High School
Neli Flores