Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nelia-Ena Castillo

Dublin,CA

Summary

I have worked a long time in the service industry, and really enjoyed my time doing so. I am a very hard worker, and love to continually expand my skills. I got promoted a lot at my last job in a short period of time because of my work ethic. I would have loved to finish my server training and continue working there, but I moved for college. I commuted during the beginning of fall 2023, to help them find and train new staff members. During my time there I worked all the busy days around 5 days a week, while full time in school. I am an extremely committed employee who seeks to flourish in everything I do. Moving in with my dad and switching to community college has been an adjustment, so I haven´t worked much. I have been helping my single father take care of my younger sisters, and I work with my dad every so often. My dad owns an autobody company so there I do office work, assist him, and clean. Now that things have settled down at home, I have been working with beets hospitality. I love working there, however do not plan to stay long due to the pay. The schedules are monthly so it is perfect to manage with another job. I will be prioritizing spending my weekends with you guys as serving a at a restaurant is more of my goal.

Overview

3
3
years of professional experience

Work History

Hostess

Avenida Restaurant
01.2022 - 06.2022
  • Learned the menu, and about filipino dishes
  • Opening and closing duties
  • Greeted guests and taking them to their tables
  • Managed reservations using reservation management software
  • Closely kept track of status of all tables
  • Kept up with new reservations added both threw our app and the phone
  • Took takeout orders and accurately checked out guests
  • Checked up with the front and back of house to ensure that we can smoothly accommodate new guests
  • Met goals for fast table turnaround and low customer wait times by controlling guest
  • Kept host station clean and organized
  • Hosted through rushes and busy weekend alone, normally 2 to even 3 hosts would work weekends
  • Helped bussers and servers
  • Anticipated guest needs for personalized and seamless service
  • Worked with large groups to execute special events to schedule
  • Folded bags, clean menus, clean headsets

Lead Hostess

Avenida Restaurant
06.2022 - 11.2022
  • All of previous host duties
  • Communicated with management and service staff to address customer needs
  • Offered flexible working hours to cover busy shifts during periods of high demand
  • Actively participated in team meetings to discuss ways of improving overall guest experiences
  • Crosstrained as server, and provided additional support during busy shifts
  • Hosted and took tables during some shifts
  • Set roles for fellow hosts and supervised them during shifts
  • Trained multiple hosts
  • Uphold restaurant's service-oriented reputation by staying positive and upbeat in every situation
  • Went threw all old voicemails, and enforced consistent check ups on voicemails
  • Enforced rules and expectations for the host team
  • Kept ontop of host team and created a group chat to keep communication between all hosts

Server

Avenida Restaurant
11.2022 - 04.2023
  • Opening and closing duties
  • Memorized drink menu, and learned how to accurately describe alcoholic beverages as someone under legal drinking age
  • Supported bussers with table-cleaning during high-volume shifts
  • Delivered food and beverages promptly to customers
  • Followed safety, sanitization and food handling guidelines
  • Took accurate notes detailing customer orders
  • Memorized menu additions, changes and limited offerings
  • Trained new servers in company policies, guest service standards and best practices
  • Assisted other servers in maintaining clean dining areas during busy times
  • Performed inventory checks on tableware and supplies, restocking as necessary
  • Answered customer inquiries about menu items and provided recommendations
  • Completed side work tasks such as rolling silverware, polishing glassware, or refilling condiments during downtime periods
  • Increased bill totals by suggesting drinks, desserts and other add-on purchases
  • Served a lot of different big parties

Lead Server Training

Avenida Restaurant
04.2023 - 11.2023
  • All original server duties
  • Learned accounting skills: took in all cash from the night, did shift reports, and reset cash register
  • Checked had closed out there tabs
  • After shift reports I was learning to take all the tips collected, and divide it per staff member based on there percent for the night(tip-pool)
  • Made note of who clocked in late, and made sure everyone is clocked out
  • Checked whole front of the house and back of the house and helped completely close restaurant
  • Coordinated server assignments and schedules on behalf of restaurant management
  • Closely worked with managers
  • Helped staff with selling and upselling techniques to boost revenue
  • Implemented strategies to improve overall customer satisfaction ratings
  • Coordinated with other team leads to address staffing issues or support needs across departments
  • Translated new policies for front-line staff and coordinated implementation
  • Monitored server performance to provide ongoing feedback and coaching as needed
  • Developed strong relationships with guests, fostering loyalty and repeat business
  • Developed strong relationships with staff members
  • Assisted in creating weekly schedules for server staff to ensure proper coverage
  • Updated board and staff on unavailable items

Banquet Server

Beets Hospitality Group
08.2024 - Current
  • Apart of setting up and breaking down events
  • Prepare a variety of different details for events
  • Pass appetizers for long duration
  • Meal service
  • Plate food for booths
  • Wine and Champagne pours
  • All of bussing
  • Cake service
  • Bridal party service
  • Polish glasses and dishes
  • Flip events

Education

High School Diploma -

Aragon High School
San Mateo, CA
05.2023

Associate of Applied Science - Architecture

Las Positas/ Chabot College
Livermore/ Hayward
05.2026

Skills

  • Communication skills
  • Customer service
  • Teamwork
  • Interpersonal skills
  • Proactivity
  • Attention to detail
  • Thoughtfulness
  • Problem solving
  • Mastery
  • Innovative
  • Creative
  • Leadership
  • Sales skills
  • Time Management

Timeline

Banquet Server

Beets Hospitality Group
08.2024 - Current

Lead Server Training

Avenida Restaurant
04.2023 - 11.2023

Server

Avenida Restaurant
11.2022 - 04.2023

Lead Hostess

Avenida Restaurant
06.2022 - 11.2022

Hostess

Avenida Restaurant
01.2022 - 06.2022

High School Diploma -

Aragon High School

Associate of Applied Science - Architecture

Las Positas/ Chabot College
Nelia-Ena Castillo